Associate Sales Support DACH M/W/D

De Gruyter Brill; Berlin; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

Vacation and special leave days

Development budget for training

Zusammenfassung

De Gruyter Brill, a global leader in scholarly publishing, seeks a capable Sales Support professional to assist the Sales Manager and manage a curated portfolio of bookselling accounts in Berlin. You will handle inquiries, quotations, orders, and complaints while preparing product information and seasonal catalogs for customer meetings.

The role requires two+ years in sales support or customer service within publishing, strong communication skills, and fluency in German and English.

Qualifikationen

• Completed vocational training in publishing or bookselling, or a bachelor’s degree (or equivalent).
• At least two years of experience in sales support, sales, or customer service within a publishing environment.
• Strong customer focus and a service‑oriented mindset.
• Excellent communication and interpersonal skills, with a confident and professional approach to internal and external stakeholders.
• A structured, proactive, and independent approach to work, with strong organizational skills.
• Excellent Microsoft Office skills; experience with KuP publishing software and Salesforce is desirable.
• Experience with SAP is an advantage.
• Fluent German and very good written and spoken English.

Aufgaben

• Support the Sales Manager in all aspects of managing our bookselling customers.
• Manage a portfolio of selected bookselling accounts.
• Provide excellent customer service by handling inquiries, preparing quotations, processing orders, and resolving complaints.
• Prepare and develop product information, presentation materials, and seasonal catalogues to support customer meetings and sales activities.
• Assist with planning and coordination of internal and external events.
• Support market analysis by preparing sales reports and revenue statistics.
• Work closely with external service providers, distribution partners, and internal stakeholders to ensure smooth collaboration.
• Maintain accurate customer and billing data in our CRM systems.

Kenntnisse

Fluent German

Great communication

Organizational skills

Proactive

Ausbildung

Vocational training in publishing/bookselling

Bachelor's degree (or equivalent)

Tools

Microsoft Office

Salesforce

KuP publishing software

SAP

Jobbeschreibung

De Gruyter Brill is a global leader in scholarly publishing in the humanities and beyond. Combining a rich heritage dating back to 1683 with a forward‑looking mindset, our mission is to publish and curate indispensable research that breaks boundaries, builds new bonds, and shapes a better future. Join our diverse and passionate team of over 600 colleagues around the world – and help us shape the future of scholarly communications.

• Support the Sales Manager in all aspects of managing our bookselling customers.
  Manage a portfolio of selected bookselling accounts.
• Provide excellent customer service by handling customer inquiries, preparing quotations, processing orders, and resolving customer complaints.
• Prepare and develop product information, presentation materials, and seasonal catalogues to support customer meetings and sales activities.
• Assist with the planning and coordination of internal and external events.
• Support market analysis by preparing sales reports and revenue statistics.
• Work closely with external service providers, distribution partners, and internal stakeholders to ensure smooth collaboration.
• Maintain accurate customer and billing data in our CRM systems.

Your profile

• Completed vocational training in publishing or bookselling, or a bachelor's degree (or equivalent).
• At least two years of experience in sales support, sales, or customer service within a publishing environment. Experience with the processes of an academic publisher is an advantage.
• Strong customer focus and a service‑oriented mindset.
• Excellent communication and interpersonal skills, with a confident and professional approach to internal and external stakeholders.
• A structured, proactive, and independent approach to work, combined with strong organizational skills.
• Excellent Microsoft Office skills; experience with KuP publishing software and Salesforce is desirable.
• Experience with SAP is an advantage.
• Fluent German and very good written and spoken English.

We offer you

• An exciting professional challenge for one of the innovation drivers of the publishing industry
• Family‑friendly working time models, flexitime, and flexible home office arrangements to support a healthy work‑life balance, alongside a substantial vacation allowance and additional special leave days
• Extensive benefits and allowances for a healthy, balanced life
• Development budget and opportunities for training and personal development
• Passionate colleagues in diverse, international teams; joint team events and company parties

At De Gruyter Brill, we are dedicated to diversity, equal opportunity, and building an inclusive culture where everyone belongs. We believe in individual potential, so please apply even if you don’t meet every requirement—passion and a willingness to learn matter as much as qualifications. We look forward to hearing from you!

Contact

Vontavia Smith
People + Culture
857‑303‑0165