Associate, People Operations (6 month contract)

Deliveryhero; Berlin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work in Berlin campus (2 days)

27 days holiday + extra days at years

Educational budget €1,000

Language courses

Parental support

Udemy Business access

Health checkups & wellness subsidies

Employee share purchase plan

Job summary

Delivery Hero, headquartered in Berlin, is seeking an Associate, People Operations for a 6-month contract. You will be the first point of contact for employees, handling contract-related tasks, data integrity in HRIS, and cross-functional collaboration with Talent Acquisition and Payroll.

You will operate in a fast-paced, high-volume environment, using JIRA and HRIS tools to ensure accurate, compliant documentation and a positive employee experience.

Qualifications

• Excellent written and verbal English; good German (B1+)
• Ability to work independently in a high-volume, process-driven environment
• Experience with HRIS systems (Workday, SAP, PeopleSoft)
• Hands-on with CRM/ticketing systems (JIRA, ServiceNow, Salesforce)
• Accurate data handling and attention to sensitive employee information

Responsibilities

• Serve as the first point of contact for employees, advising on policies and procedures.
• Process employment contracts, amendments, terminations, and certificates.
• Maintain accurate employee data in Workday for payroll readiness.
• Collaborate with Talent Acquisition, People Business Partners, Legal and Payroll.
• Suggest process improvements and contribute to documentation and the support ecosystem

Skills

English fluency

German (B1+)

Independent work

Prioritization

Communication

Tools

JIRA

ServiceNow

Salesforce

Workday

PeopleSoft

SAP

Job description

Associate, People Operations (6 month contract)

• Full-time

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

We are on the lookout for an Associate, People Operations (6 month contract) to join the People & Culture team on our journey to always deliver amazing experiences.

Your Role: As a vital part of the Hero Support team, you act as the first point of contact for all our heroes, serving as a trusted advisor on policies and procedures. You will provide support in answering key queries to ensure a best-in-class employee experience.

Operations & Support: You will manage a wide variety of queries from employees through our ticket system (JIRA) and help maintain our internal People Portal knowledge base to enable self-service. You will execute common, transaction-based services, including employment contract creation, amendments, termination letters, and certificates.

Data Integrity & Accuracy: You are responsible for maintaining accurate employee data in our HRIS (Workday) with a sharp focus on accuracy and quality, ensuring preparatory data is ready for payroll and other stakeholder teams.

Autonomy & Collaboration: You will work independently on standard operational tasks while receiving guidance on more complex cases. You will collaborate closely with other People Operations teams (e.g., Talent Acquisition, People Business Partners) and stakeholders (e.g., Legal, Payroll) to deliver timely, high-quality responses.

Operational Excellence: We pride ourselves on meeting turnaround times and maintaining data integrity. You will actively impact our current ways of working by participating in operational People projects, where you will suggest process improvements, help define documentation, and contribute to the evolution of our support ecosystem.

You are a recent graduate or have at least 6 months of work experience in People Operations and/or HR.

You have a proven ability to work independently, swiftly, and effectively prioritise work in a high-volume, process-driven environment.

You possess a strong system orientation and are proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP).

You have hands-on experience working with CRM/ticketing systems (e.g., JIRA, ServiceNow, Salesforce) and are comfortable managing tasks within a queue.

You are meticulous and quality-driven, with superior attention to detail - this is critical for managing accurate employee data and legal documentation.

You have a structured, analytical mindset and are a true organisational talent, capable of translating complex policies into clear guidance for employees.

You are characterised by discretion, initiative, and team spirit, and you are not afraid to take ownership of assigned tasks and projects.

You are "Employees are our Customers" focused, delivering high-quality, empathetic support to all stakeholders.

You have excellent written and verbal communication skills in English and a good understanding of German (B1+).

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [e-mail].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.