Associate, Hero Support

Delivery Hero SE; Deutschland; Hybride; EUR 26 000 - 38 000; Temps partiel

Avantages offerts par ce poste

Hybrid work model

Educational Budget

Language Courses

Parental Support

Udemy Business access

Health & Wellness benefits

Résumé du poste

Delivery Hero SE invites an Associate, Hero Support to join the People & Culture team on a six-month contract in Berlin. You will be the first contact for employees, guiding policy questions and handling HR requests via ticketing systems.

You will ensure accurate HR data in Workday, support contracts and certificates, and collaborate with Talent Acquisition, Payroll, and legal colleagues. This role emphasizes autonomy, data integrity, and process improvements in a hybrid setup.

Qualifications

• You are a recent graduate or have at least 6 months of work experience in People Operations and/or HR.
• You can work independently, prioritize in a high-volume, process-driven environment.
• You are proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP).
• You have hands-on experience with CRM/ticketing systems (e.g., JIRA, ServiceNow, Salesforce).
• You are meticulous with data and documentation, ensuring accuracy.
• You have an analytical mindset and organisational skills.
• You demonstrate discretion, initiative, and teamwork.
• You are focused on delivering high-quality, empathetic support to all stakeholders.
• You have excellent written and verbal skills in English and good German (B1+).

Responsabilités

• Be the first point of contact for Hero Support queries and guide on policies.
• Handle employment contracts, amendments, terminations, and certificates via ticketing.
• Maintain accurate employee data in HRIS with payroll readiness in mind.
• Collaborate with People Operations teams and stakeholders to deliver timely responses.
• Support operational projects and suggest process improvements to our support ecosystem.

Connaissances

English communication

German language

Independent working

Attention to detail

Customer service mindset

Outils

Workday

PeopleSoft

SAP

JIRA

ServiceNow

Salesforce

Description du poste

Company Description

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It's this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you're curious, collaborative and ready to dive deep into meaningful work, you'll fit right in.

Job Description

We are on the lookout for an Associate, Hero Support (6 month contract) to join the People & Culture team on our journey to always deliver amazing experiences.

• Your Role: As a vital part of the Hero Support team, you act as the first point of contact for all our heroes, serving as a trusted advisor on policies and procedures. You will provide support in answering key queries to ensure a best-in-class employee experience.
• Operations & Support: You will manage a wide variety of queries from employees through our ticket system (JIRA) and help maintain our internal People Portal knowledge base to enable self-service. You will execute common, transaction-based services, including employment contract creation, amendments, termination letters, and certificates.
• Data Integrity & Accuracy: You are responsible for maintaining accurate employee data in our HRIS (Workday) with a sharp focus on accuracy and quality, ensuring preparatory data is ready for payroll and other stakeholder teams.
• Autonomy & Collaboration: You will work independently on standard operational tasks while receiving guidance on more complex cases. You will collaborate closely with other People Operations teams (e.g., Talent Acquisition, People Business Partners) and stakeholders (e.g., Legal, Payroll) to deliver timely, high-quality responses.
• Operational Excellence: We pride ourselves on meeting turnaround times and maintaining data integrity. You will actively impact our current ways of working by participating in operational People projects, where you will suggest process improvements, help define documentation, and contribute to the evolution of our support ecosystem.

Qualifications

• You are a recent graduate or have at least 6 months of work experience in People Operations and/or HR.
• You have a proven ability to work independently, swiftly, and effectively prioritise work in a high-volume, process-driven environment.
• You possess a strong system orientation and are proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP).
• You have hands-on experience working with CRM/ticketing systems (e.g., JIRA, ServiceNow, Salesforce) and are comfortable managing tasks within a queue.
• You are meticulous and quality-driven, with superior attention to detail - this is critical for managing accurate employee data and legal documentation.
• You have a structured, analytical mindset and are a true organisational talent, capable of translating complex policies into clear guidance for employees.
• You are characterised by discretion, initiative, and team spirit, and you are not afraid to take ownership of assigned tasks and projects.
• You are "Employees are our Customers" focused, delivering high-quality, empathetic support to all stakeholders.
• You have excellent written and verbal communication skills in English and a good understanding of German (B1+).

Additional Information

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
• Wondering what relocating to Berlin is like? In this article, we've put together 10 things y