Associate Installer Support Engineer (Italian Speaking) - (m/w/d) - Fixed Term Contract

Tesla Germany GmbH; Berlin; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Tesla Germany GmbH seeks an Associate Installer Support Engineer (Italian Speaking) for a 12‑month fixed‑term contract in Berlin. The role supports residential energy product installations, providing real-time diagnostics and solutions to on-site technicians.

You will troubleshoot power electronics, read PV/storage diagrams, and collaborate with engineering teams. Ideal candidates hold a technical degree or 2+ years in a technician role, with fluency in English and Italian.

Qualifikationen

• Bachelor’s degree in a technical or engineering field or equivalent technician experience.
• Fluency in English and Italian is required.
• Experience in customer service and technical support is beneficial.

Aufgaben

• Provide top-tier support for on-site or remote technical issues via phone, chat, email, or other channels.
• Document interactions and actions with clear, detailed notes.
• Become knowledgeable in Tesla energy products and their operation.
• Read and understand single-line diagrams for PV, storage, and electrical systems.
• Review operational logs and identify trends, reporting findings to leadership.
• Identify gaps and provide feedback to improve training and resources.
• Utilize Linux environments and SSH for advanced troubleshooting.

Kenntnisse

English and Italian fluency

Customer service

Technical troubleshooting

On-site support

Ausbildung

Bachelor's degree in technical/engineering field

Tools

Linux

SSH

Jobbeschreibung

Associate Installer Support Engineer (Italian Speaking) - (m/w/d) - Fixed Term Contract

Location: Berlin

What to Expect

Please submit your CV in English in order to be considered for the role. This role is available in Manchester, Amsterdam, and Berlin. This is a 12‑month fixed‑term contract with the possibility of extension. The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end‑customer experience possible, and we are an endpoint for determining next steps and solutions for many situations. Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on‑site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject‑matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment. This is an exciting, fast‑paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!

What You’ll Do

• Provide top‑tier support for live on‑site or off‑site technical issues regarding residential energy products via phone, chat, email or other channels
• Follow best practices in case handling, follow‑up, and documenting interactions and work performed with great detail
• Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products
• Understand and troubleshoot proprietary power electronics systems and their supporting components
• Read and understand single‑line diagrams as they pertain to PV and storage systems as well as load and meter component placement
• Review operational logs in proprietary and non‑proprietary applications
• Identify trending issues, collect information and report findings to leadership and engineering teams
• Identify process and knowledge gaps and submit feedback that leads to better training and resources
• Utilise software including Linux environments, SSH, and more for advanced troubleshooting

What You’ll Bring

• Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technician role
• Fluency in English and Italian is required for this role
• Ability to independently make decisions and solve problems with limited direction
• Outstanding written and verbal interpersonal communication skills
• Experience and understanding of customer service, technical support and engineering environments
• Ability to document interactions and steps clearly, accurately and with detail
• Ability to prioritize workflows effectively according to multiple criteria
• Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
• Experience troubleshooting metering and communications issues involving many variables
• Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
• Electrical engineering knowledge and/or experience is a plus

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Tesla Germany GmbH