Associate Contract Manager, Scaled - Spanish speaker

HubSpot; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading technology company in Berlin is seeking an Associate Contract Manager to handle customer contract inquiries and ensure excellent customer service. The ideal candidate will resolve customer inquiries, manage renewals, and solve complex billing issues while working closely with various internal teams. Fluency in Spanish and English is required, along with strong communication and negotiation skills.

Qualifikationen

• Fluency in Spanish and English is essential.
• Passion for creating a great customer experience.
• Ability to effectively guide phone conversations.

Aufgaben

• Handle a high volume of customer inquiries in a timely manner.
• Ensure execution of customer renewals.
• Solve complex billing issues requiring extensive analysis.

Kenntnisse

Fluent in Spanish

Fluent in English

Clear communication skills

Negotiation skills

Interpersonal problem-solving skills

Strong organizational skills

Ability to manage multiple perspectives

Jobbeschreibung

As an Associate Contract Manager for our Scaled Customer base at HubSpot you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused results-driven organization you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In this role you’ll get to :

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable and Sales as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
• Help surface good fit leads to sales by driving value in every conversation.

We are looking for people who :

• Possess fluency in Spanish & English.
• Are passionate about creating a great customer experience.
• Show clear communication skills with the ability to effectively guide a phone conversation.
• Seek to understand multiple perspectives in a situation.
• Have healthy negotiation and interpersonal problem-solving skills.
• Have strong organizational and prioritization skills.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please don’t hesitate to apply, we’d love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.