Assoc Clinical Spec (Regional) (Location: Baltimore or DC area - no relocation)

Merck & Co.; Deutschland; Vor Ort; EUR 45.607 - 55.741; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

Life Insurance

401(k)

Paid Time Off

Company Car

Zusammenfassung

Merck & Co. is looking for an Associate Clinical Specialist to provide customer support for Fujifilm's endoscopy equipment. This role involves training customers and managing equipment needs while serving as the primary clinical resource for the sales team.

Ideal candidates will have a High School Diploma, experience in field sales, and proficiency in Microsoft Office. The position offers a salary of $59,000 plus bonuses and benefits including medical, dental, and a company car.

Qualifikationen

• Minimum of 2 years of field sales or clinical experience desired.
• Strong oral and written communication skills to relay technical information.
• Decision-making skills to determine usage of Fujifilm equipment.

Aufgaben

• Provide continuous training and education of Fujifilm equipment.
• Deliver post-sale, face-to-face client support.
• Serve as primary point of contact for understanding repair history.

Kenntnisse

Field sales or clinical experience

Knowledge of GI/pulmonary flexible endoscopy

Proficient in Microsoft Office

Strong communication skills

Strong time-management skills

Ability to multi-task

Ausbildung

High School Diploma or equivalent

Bachelor’s degree in business or related field

Tools

Microsoft Office

Jobbeschreibung

Position Overview

The Associate Clinical Specialist independently provides customer support of Fujifilm's endoscopy equipment in the Endoscopy department and/or specified departments. The role manages all relevant equipment and uses its own judgment and decision‑making skills to provide troubleshooting and training for proper handling of Fujifilm equipment. It provides on‑site, hands‑on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers, serves as the primary clinical resource for the company and its sales team regionally, and handles all related inquiries and issues. The ACS partners with and trains all members of the customer’s staff, including physicians, reprocessing staff, technicians, and nurses, to independently manage and maintain the customer’s Fujifilm equipment. The position reports directly to the Zone Sales Director or Regional Manager.

Job Description

Duties and Responsibilities

• Serve as the primary resource by providing continuous training and education of Fujifilm equipment and/or services for regional customers.
• Deliver post‑sale, face‑to‑face client support, including:
  • Set up and support Fujifilm video tower/system.
  • Inspect, troubleshoot, and maintain all Fujifilm equipment.
  • Monitor, report, and support repair transactions.
  • Provide case observation, continuous staff training on Fujifilm technologies, and overall customer and technology support.
• Provide daily maintenance and independent management of the client’s Fujifilm equipment, identify process improvement opportunities, and design workflows to improve efficiency and reduce overall repairs.
• Serve as primary point of contact for understanding repair history, conducting root‑cause analysis, and implementing plans to minimize repairs and prevent future handling damages.
• Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that detail installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen strategic decision‑making.
• Analyze and present data‑driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning.
• Provide and maintain customer data for integration into a future database application.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in business, marketing or related quantitative disciplines preferred.
• Minimum of 2 years of field sales or clinical experience desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy; experience in advanced therapeutic procedures highly preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook.
• Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• Ability to troubleshoot all Fujifilm endoscopy equipment and determine root cause of issues.
• Strong time‑management skills.
• Decision‑making skills to determine usage of FUJIFILM equipment and required training for customers.
• Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and its customers.
• Ability to analyze data and present data‑driven insights.
• Ability to multi‑task and work on several projects simultaneously.
• Ability to prioritize customer requirements.
• Ability to present information in front of small groups of people.
• Ability to understand basic mathematical requirements for discount calculation.

Physical Requirements

• Use hands and fingers to feel and manipulate items, including keyboards.
• Stand, talk, and hear.
• Lift and carry up to 25–50 lbs.
• Close vision: see clearly at twenty inches or less.

Travel

Occasional (up to 50%) travel may be required based on business needs.

Salary and Benefits

• $59,000 + $8,000 KPI bonus variable
• Medical, Dental, Vision
• Life Insurance
• 401(k)
• Paid Time Off
• Company Car

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, nationality, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or (330) 425‑1313).