Assistant Administrator - Adult Services B5

NHS Scotland; See; On-site; EUR 37,000 - 47,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

E-learning

Classroom-based courses

Flexible working

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a proactive Senior Administration role to lead the larger Adult Mental Health Services admin team across multiple sites. You will supervise around 30 staff, plan resources, and ensure efficient processes to support patient care.

The post requires a Degree in Business Administration or equivalent, strong leadership, and excellent communication skills. Flexible working is encouraged where service needs allow, with a commitment to equality and

Qualifications

• Degree in Business Administration or equivalent experience.
• Experience supervising administrative and clerical staff involved in patient administration.
• Excellent leadership and negotiation skills.
• Strong written and verbal communication skills.
• Excellent interpersonal, planning, and organisational skills.
• Ability to manage multiple demands and meet deadlines.

Responsibilities

• Manage and lead a team of approximately 30 administrative staff.
• Plan and deploy resources effectively across multiple sites.
• Support administrative functions within Adult Mental Health Services.
• Make critical day-to-day decisions relating to operational systems, staffing issues, and referral management.
• Ensure organisational objectives and Scottish Government targets are achieved.
• Support the effective delivery of patient care through efficient administrative processes.
• Supervise and develop administrative and clerical staff.
• Prioritise workloads and meet competing deadlines.

Skills

Business Administration degree

Staff supervision

Leadership

Communication

Planning & organising

Education

Degree in Business Administration

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Glasgow HSCP Senior Administration Team. The post holder will provide business administration management for a team of approximately 30 staff working across Adult Mental Health Services. The role supports a range of services including Primary Care Mental Health, Psychotherapy, Psychology, and Community Mental Health Services.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

Permanent, 3 full-time posts - 36 hours per week

Shift pattern: Monday Friday 9 am - 4.42 pm

1x North East Locality

• Springpark Centre
• Arran Centre
• Auchinlea Centre
• Parkhead Hub

1x North West Locality

• Arndale Centre
• Shawpark Centre
• Riverside Centre
• Sandy Road

1x South Locality

• Brand Street
• Rossdale
• Florence Street
• Stewart Centre
• Leverndale Hospital

Key Responsibilities

• Manage and lead a team of approximately 30 administrative staff.
• Plan and deploy resources effectively across multiple sites.
• Support administrative functions within Adult Mental Health Services.
• Make critical day-to-day decisions relating to operational systems, staffing issues, and referral management.
• Ensure organisational objectives and Scottish Government targets are achieved.
• Support the effective delivery of patient care through efficient administrative processes.
• Supervise and develop administrative and clerical staff.
• Prioritise workloads and meet competing deadlines.

Knowledge, training, qualifications and/or experience required to do the job

Essential

• Degree in Business Administration or equivalent experience.
• Experience supervising administrative and clerical staff involved in patient administration.
• Excellent leadership and negotiation skills.
• Strong written and verbal communication skills.
• Excellent interpersonal, planning, and organisational skills.
• Ability to manage multiple demands and meet deadlines.

Desirable

• Previous operational experience within Adult Services.
• A driver's licence.
• Access to your own vehicle.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.