AI Sales Strategy Manager (f/m/d) (Revaler Straße 28-31)

Webhosting; Berlin; Ibrido; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

IONOS, the leading European provider of cloud infrastructure, cloud services and hosting, seeks an AI Sales Strategy Manager in Customer Care Sales Operations. You will bridge human sales performance with digital automation across STRATO and IONOS brands, driving monetized AI-driven channels while protecting baselines.

Collaborate with BI, Training, and Site Management to optimize the sales funnel, oversee external outsourcing partners, and align with Product Management for a unified global

Competenze

• Experience in sales strategy for AI/automation.
• Ability to translate human sales performance into AI-driven workflows.
• Cross-brand collaboration across multiple product areas.

Mansioni

• Architect end-to-end sales strategies across Voicebots, Chatbots and Mail AI to monetize support.
• Translate empathy and objection-handling into AI prompts for conversions.
• Oversee external BPO partner operations to maximize ROI.
• Implement coaching models, guidelines, and incentives to boost conversion quality.
• Collaborate with BI and Interface Teams to translate targets into operational metrics.

Conoscenze

AI strategy

Sales operations

Stakeholder management

Data analysis

Strumenti

CRM software

BI tools

BPO management tools

Descrizione del lavoro

Hybrid Full-time Not specified Customer Support

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

The AI Sales Strategy Manager serves as a strategic growth catalyst within Customer Care Sales Operations. Positioned at the intersection of human service performance and digital automation, this role leads the strategic management of human sales channels across brands such as STRATO or IONOS while pioneering the commercialization of AI-driven contact channels. By bridging the critical gap between automated support interactions and active sales conversions, the role protects existing baselines and unlocks new incremental sales revenue.

You will act as the strategic linchpin, collaborating closely with technical Interface Teams to elevate AI performance to match human benchmarks. Your daily stakeholders include Business Intelligence, Training, and Site Management to optimize the sales funnel. You will also steer external outsourcing providers and align closely with Product Management and our in-house teams to ensure a unified global strategy.

Tasks

• Architect and execute end-to-end sales strategies across Voicebots, Chatbots, and Mail AI to transform routine support into monetized cross-sell and upsell channels.
• Analyze top-tier human sales interactions and translate proven empathy and objection-handling techniques into highly converting AI prompts and workflows.
• Oversee external BPO partner operations, providing strategic oversight to enforce high delivery standards and maximum contract ROI.
• Implement targeted coaching models, sales guidelines, and performance incentives to boost human and AI-assisted conversion quality.
• Partner with Business Intelligence and technical Interface Teams to translate overarching sales targets into operational metrics, eliminate revenue leakage, and drive incremental AI-generated revenue.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a ‘one-stop shop’ for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.