AI Quality Manager with French (m / f / d) | Essen

TELUS Digital; Duisburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading telecommunications provider is seeking a French-speaking Quality Auditor in Duisburg. This role involves ensuring that project quality standards are met, conducting audits, and collaborating with teams. Candidates should be fluent in French and English, possess strong analytical skills, and be adept with Microsoft Office. The role offers relocation support and opportunities for promotion in an engaging team environment.

Leistungen

Relocation support

Dynamic multicultural team

Promotion opportunities

Employee discounts

Health support

Qualifikationen

• Strong research skills with the ability to read and understand complex guidelines.
• Demonstrate verbal, written, and listening skills.
• Ability to collaborate both internally and externally.

Aufgaben

• Conduct audits to identify areas of improvement in quality assurance processes.
• Support team leaders in providing root cause analysis related to performance dips.
• Develop and measure improvement programs, providing reports to the Quality Manager.

Kenntnisse

Fluent French

Fluent English

Analytical skills

Time management

Strong research skills

Tools

Microsoft Excel

Microsoft PowerPoint

Google Suite

Jobbeschreibung

Jobbeschreibung

The team at TELUS Digital AI is seeking a French-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. The main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

The successful candidate will work onsite in Essen and report to the Quality Manager.

Primary Responsibilities

• Conduct audits of the quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.


• Support team leaders in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them.


• Conduct root cause analysis of performance issues of resources on an ongoing basis, develop and measure improvement programs, providing reports and recommendations to the Quality Manager.


• Collaborate with the training team to design, implement and deliver trainings depending on the needs.


• Raise questions to client points of contact for further clarification and spread knowledge to the teams.


• Communicate with teams to leverage best practice and consistency across all projects.

General Skills & Expectations

• Fluent French and English language skills.


• Interest in AI concepts and solutions.


• Analytical skills and an eye for details.


• Solution-oriented and structured way of working.


• Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.


• Time management and organization skills are essential.


• Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.


• Ability to collaborate both internally and externally – essential.

Technical Skills & Expectations

• Strong Microsoft Office skills, especially Excel and PowerPoint, and Google Suite.


• Knowledge of tools like checklists, questionnaires, and root cause analysis (RCA).


• Prioritizing issues based on their impact on quality and compliance.


• Experience with data analysis to support decision-making.

What we offer

• Relocation support for candidates living more than 50 km from Essen: 2 months of accommodation upon arrival plus up to €250 travel reimbursement.


• Working in a dynamic and multicultural team with flat hierarchies and an informal culture.


• Promotion opportunities in our internationally growing company.


• A great office in the centre of Essen.


• Positive international working environment.


• Fun floor with Nintendo Switch, table tennis and more.


• Employee discounts and regular fruit deliveries, free drinks, healthy lifestyle support.


• Attractive bonus programmes for employee referrals.


• Exciting and varied tasks.

Required Documents

• Cover letter explaining your motivation and expectation for the new role.


• Extended curriculum vitae.


• CV in English including salary expectations.

Additional Information

The team at TELUS Digital AI is seeking a French-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. The main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

Successful candidate will work onsite in Essen and report to the Quality Manager.

Language

• English


• French

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing solutions to some of the world's largest corporations. Our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS.

Applicants with special needs will be given preferential consideration if they are equally qualified.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Ref Number: Req_00163948