Account Manager Retail ( m/f/d)

Symrise AG; Holzminden; On-site; EUR 70,000 - 110,000; Full time

Job summary

Symrise AG in Deutschland sucht eine/n erfahrene/n Key Account Manager:in für Zentral-Europa. Sie steuern strategische Partnerschaften, übernehmen den kompletten Kundenlebenszyklus von Pipeline bis Umsetzung und entwickeln nachhaltiges Wachstum.

Sie führen die Key-Account-Strategie, pflegen Beziehungen zu Entscheidungsträgern, koordinieren regionenübergreifende Initiativen und sichern Profitabilität. Erforderlich: Abschluss in Betriebswirtschaft, Verkauf oder Marketing, mehrjährige

Qualifications

• Degree in Business, Sales, Marketing or related field.
• Experience in B2B sales or KAM in Food & Beverage.
• Experience with retailers and understanding of retail needs.
• Fluent in English and German; French is a plus.

Responsibilities

• Own and execute the retail strategy across Central Europe.
• Build and manage a strong commercial pipeline.
• Lead full Key Account Management scope (innovation, pricing, forecasting).
• Develop Customer Development Plans to drive growth.
• Strengthen relationships with decision-makers and stakeholders.
• Coordinate cross-regional retail initiatives across Europe.
• Lead cross-functional account teams to meet priorities.
• Drive transitions from scale-up to full production.
• Track performance against sales, gross profit and win rate.
• Manage pricing, rebates and account budgets.
• Handle and resolve customer complaints quickly.
• Be main contact for customers; ensure internal alignment.
• Ensure ESG/regulatory and internal guidelines are followed.

Skills

B2B Sales

Key Account Management

Retail experience

Pricing & Negotiation

Forecasting

Stakeholder management

English & German fluency

Education

Degree in Business, Sales, Marketing or related field

Job description

At Symrise we create inspiring scent and taste experiences for products that are a staple part of every life, such as perfumes, personal care products, detergents and household cleaners, beverages, snacks, sweets, pet food and baby food. With over 9,000 employees in 90 different countries, we have established ourselves as one of the world's leading companies in our industry. Our scents, flavors, cosmetic ingredients and functional ingredients can be found in more than 30,000 products in around 160 countries.

Aufgaben

Your Role

You will drive growth across key retail accounts in Central Europe by managing strategic partnerships end-to-end. This is a hands-on commercial role where you own the full customer lifecycle, from pipeline building to execution and long-term development.

You are not just managing accounts. You are responsible for growing them.

• Own and execute the retail strategy across Central Europe for assigned key accounts
• Build, manage, and convert a strong commercial pipeline
• Lead full Key Account Management scope:
  • Innovation pipeline development
  • Pricing negotiations and margin steering
  • Forecasting and demand planning
• Develop and implement clear Customer Development Plans to drive sustainable growth
• Strengthen customer relationships and ensure close proximity to decision-makers
• Coordinate cross-regional retail initiatives across Europe
• Lead and align cross-functional account teams to deliver on customer priorities
• Drive smooth transition of new wins from scale-up to full production
• Track performance against targets (Sales, Gross Profit, win rate) and take corrective actions
• Manage pricing agreements, rebates, credit and account budgets within guidelines
• Handle and resolve customer complaints quickly and effectively
• Act as the main point of contact for customers and ensure strong internal alignment
• Ensure compliance with ESG, regulatory, and internal guidelines

Profil

About You

• Degree in Business, Sales, Marketing or a related field
• Solid experience in B2B Sales or Key Account Management (Food & Beverage industry)
• Proven track record managing complex accounts in a retail environment
• Extensive experience working with or for retailers, combined with a strong understanding of retail customer needs, organizational structures, and business processes.
• Strong commercial skills: pricing, negotiation, forecasting
• Ability to manage multiple stakeholders across regions and functions
• Fluent in English and German, French is a plus

Wir bieten

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.