Account Manager - Germany

Rippling; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology company is seeking a self-driven Account Manager for the German market. The role involves engaging clients, understanding their HR and finance needs, and managing key relationships to enhance product adoption. Candidates should have at least 5 years of SaaS account management experience, strong communication skills, and the ability to build trust with diverse stakeholders. This position offers an opportunity to influence product development and drive customer success.

Qualifikationen

• 5+ years of SaaS experience in account management, sales, or customer success.
• Track record of meeting and exceeding sales quotas.
• Ability to navigate complex customer issues.

Aufgaben

• Engage customers through key lifecycle events.
• Consult with clients on HR, IT, Finance needs.
• Build relationships with stakeholders through meetings.
• Negotiate contracts as part of managing relationships.
• Manage a pipeline of subscription cross-sales and renewals.
• Partner with cross-functional teams for customer success.
• Take a strategic approach to customer engagement.
• Tailor approaches based on unique customer needs.

Kenntnisse

Fluency in English and German

SaaS experience in account management

Ability to build trust

Highly organized and detail-oriented

Effective communication skills

Jobbeschreibung

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

We’re looking for a self-driven, growth-minded account manager with a proven track record of success to join our EMEA Account Management team as our first German Account Manager. As an account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments.

What you will do

• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

What you will need

• Fluent in both English and German
• 5+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
• Proven success building and maintaining long term commercial relationships
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.