Account Manager

Temu; Dortmund; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A dynamic e-commerce company in Dortmund is seeking an experienced Account Manager to serve as the main liaison for sellers. The ideal candidate will have over 3 years of experience in e-commerce operations and account management. This role requires strong problem-solving skills, familiarity with compliance, and fluency in English. Join a diverse team dedicated to enhancing the industry and optimizing seller experiences.

Qualifikationen

• 3+ years of experience in e-commerce operations, account management or seller support.
• Strong problem-solving skills with the ability to navigate complex issues.
• Familiarity with compliance frameworks.
• Proactive and detail-oriented with high-volume inquiries.
• Fluent in English; business level Mandarin preferred.

Aufgaben

• Act as main liaison for sellers on various issues.
• Guide sellers through platform policies and requirements.
• Collaborate with internal teams to resolve escalations.
• Analyze seller pain points and propose process optimizations.
• Conduct training on best practices for sellers.
• Monitor seller performance metrics and report trends.

Kenntnisse

E-commerce operations

Account management

Problem-solving

Compliance knowledge

Fluent in English

Business level Mandarin speaking

Jobbeschreibung

About Us :

Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities :

• Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally.
• Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including bot not limited to product listing errors, payment delays, or compliance violations.
• Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes.
• Analyze seller pain points and feedback to propose platform or workflow optimizations.
• Conduct training sessions to educate sellers on best practices for account health and growth.
• Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Qualifications :

• 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
• Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
• Familiarity with compliance frameworks (e.g., product standards, tax documentation).
• Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
• Fluent in English and business level mandarin speaking is preferred.

Equal Employment Statement :

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Apply today to join Temu and be part of a dynamic and innovative company.

Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live a better life. Temu is committed to offering affordable products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022. Today, we have expanded our footprint to more than 80 countries.