Account Executive (US)

PagerDuty; Deutschland; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

PagerDuty is hiring an Account Executive in Germany to join their customer-focused team. The role involves driving growth within an established customer portfolio and engaging with C-level executives to deliver optimal solutions.

Ideal candidates have over 8 years of B2B sales experience and thrive in complex deal cycles. PagerDuty offers a hybrid work model, supporting work-life balance while engaging in a dynamic and innovative SaaS environment.

Qualifikationen

• 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex, long-cycle enterprise sales.
• Experience selling to C-level executives.

Aufgaben

• Own and grow a defined set of enterprise accounts through upsell and cross-sell.
• Build and maintain trusted executive relationships.
• Develop strategic account plans for growth and expansion.

Kenntnisse

B2B Sales

Account Management

Salesforce

Customer Relationship Management

Negotiation Skills

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Salesforce

Jobbeschreibung

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market. The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.

Key Responsibilities

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

Basic Qualifications

• 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex, long-cycle enterprise sales.
• Demonstrated experience selling to and influencing C-level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Expertise applying MEDDICC and Command of the Message (COM) methodologies.
• Experience managing high-value accounts.
• Track record of success with multi-product sales and solution-based selling models.
• Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
• Strategic thinker with exceptional communication, negotiation, and relationship-building skills.

Where We Work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.