Account Executive (Agentforce Service Platform)

Salesforce; Deutschland; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid holidays

Job summary

Salesforce is seeking an Enterprise Account Executive to spearhead adoption of Agentforce Service in Germany. You will act as the strategic overlay to Core Account Executives and drive transformation for customer service departments with our AI-powered platform.

You will engage Heads of Customer Service, IT, and HR, align with C-level executives, and orchestrate the win by coordinating Solution Engineers, Customer Success, and Partners to demonstrate value and close complex SaaS deals.

Qualifications

• Fluent, business-level German and English are mandatory for this market.
• Experience selling complex SaaS to enterprise customers is expected.
• Ability to articulate AI-driven value for service departments.

Responsibilities

• Lead the sales cycle for Agentforce Service within a Germany Enterprise territory.
• Partner with Core Account Executives to identify and win opportunities.
• Act as SME for Agentforce Service software and AI-enabled service transformation.
• Coordinate with Solution Engineers, Customer Success, and Partners to prove value and close deals.
• Speak the language of Heads of Customer Service, IT, HR, and C-level executives.

Skills

German fluency

English fluency

Job description

• Customer Service is undergoing its biggest shift in decades. We are helping German enterprises move from traditional contact centers to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together


• We are looking for an Enterprise Account Executive specializing in Agentforce Service to lead this transformation. Covering an Enterprise territory in Germany (with a strong footprint in Transport, Logistics, and Services), you will act as the strategic overlay to our Core Account Executives


• You are not selling professional services or consulting hours; you are selling our market-leading AI and software platform designed specifically for the customer’s internal and external service domains


• You are the Subject Matter Expert for our Agentforce Service software suite. While the Core AE owns the broad customer relationship, you own the strategy for transforming their service departments through our technology


• Drive the Strategy: Partner with Core AEs to identify opportunities within the accounts where our platforms can revolutionize the customer’s operations


• Speak the Language of Service Departments: Engage eye-to-eye with Heads of Customer Service, IT, and HR, as well as C-Level executives. You deeply understand their operational KPIs and how our software improves them


• Sell Agentforce & AI: Articulate how our AI platform resolves routine cases autonomously and empowers the customer’s human agents to focus on high-value work


• Orchestrate the Win: Lead the sales cycle. You are no order-taker; you drive the strategy, coordinating Solution Engineers, Customer Success, and Partners to prove the platform’s value and close the business

Benefits

• Medical Care


• Life Insurance


• Retirement Savings


• Employee Assistance Programs


• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side. You understand the buyer’s pain because you used to be in their shoes

The Transformation Consultant: You come from a System Integrator or Consulting background. You have guided Service Transformation projects or implemented Service platforms and are ready to pivot your technical expertise into a highly commercial, revenue-generating sales role

Consultative Mindset: You can explain complex AI concepts to an executive in simple, impactful business terms

Technical & AI Affinity: You don’t need to be a developer, but you must have a strong grasp of the technology, systems, and AI models driving modern service operations

Collaboration Skills: You thrive in a team setting. You know how to build trust with highly experienced internal Core AEs to drive a joint strategy

Language Skills: Fluent, business-level German and English are absolutely mandatory for this market

The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions. You know how to navigate complex SaaS deals and want to sell the market-leading platform