Account Executive - Agentforce Service Platform

Salesforce; Frankfurt; On-site; EUR 110,000 - 170,000; Full time

Job summary

Salesforce seeks a Service Platform Expert in Frankfurt to transform enterprise service operations using Agentforce AI. You own the strategic direction and coordinate a cross-functional team to win opportunities.

You will engage with Heads of Customer Service, IT and HR, articulate business value to executives, and lead complex SaaS deals from strategy through close. Fluency in German and English, plus SaaS and service-transformation experience, are essential.

Qualifications

• Sell complex SaaS Customer Service/ITSM/HR software solutions.
• From SI/Consulting background, pivot to revenue-generating sales.
• Experience in customer service or tech transformation projects.

Responsibilities

• Define and drive sales strategy for Agentforce Service platform.
• Speak the language of service departments with Heads of CS, IT and HR and C-level executives.
• Articulate how AI and autonomous agents improve KPIs and customer outcomes.
• Lead the sales cycle with cross-functional teams to close deals.

Skills

Fluent German

Fluent English

SaaS selling

Consultative mindset

Collaboration

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Mission

Customer Service is undergoing its biggest shift in decades. We are helping German enterprises move from traditional contact centres to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together.

Your Role: The Service Platform Expert

You are the Subject Matter Expert for our Agentforce Service software suite. While the Core AE owns the broad customer relationship, you own the strategy for transforming their service departments through our technology.

• Drive the Strategy: Partner with Core AEs to identify opportunities within the accounts where our platforms can revolutionize the customer's operations.
• Speak the Language of Service Departments: Engage eye-to-eye with Heads of Customer Service, IT, and HR, as well as C-Level executives. You deeply understand their operational KPIs and how our software improves them.
• Sell Agentforce & AI: Articulate how our AI platform resolves routine cases autonomously and empowers the customer's human agents to focus on high-value work.
• Orchestrate the Win: Lead the sales cycle. You are no order-taker; you drive the strategy, coordinating Solution Engineers, Customer Success, and Partners to prove the platform's value and close the business.

Who You Are:

• The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions. You know how to navigate complex SaaS deals and want to sell the market-leading platform.
• The Transformation Consultant: You come from a System Integrator or Consulting background. You have guided Service Transformation projects or implemented Service platforms and are ready to pivot your technical expertise into a highly commercial, revenue-generating sales role.
• The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side. You understand the buyer’s pain because you used to be in their shoes.

What You Bring

• Language Skills: Fluent, business-level German and English are absolutely mandatory for this market.
• Technical & AI Affinity: You don't need to be a developer, but you must have a strong grasp of the technology, systems, and AI models driving modern service operations.
• Consultative Mindset: You can explain complex AI concepts to an executive in simple, impactful business terms.
• Collaboration Skills: You thrive in a team setting. You know how to build trust with highly experienced internal Core AEs to drive a joint strategy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.