Account Executive (Agentforce Service)

Salesforce; Deutschland; On-site; EUR 100,000 - 180,000; Full time

Job summary

Salesforce, Inc. is seeking a Service Platform Expert to accelerate adoption of Agentforce and AI across German enterprises. The role requires selling complex SaaS solutions to service, IT, and HR leaders, and coordinating multidisciplinary teams to close strategic deals.

You will engage C-level and senior stakeholders, articulating how autonomous AI can transform service operations while aligning with Salesforce’s values and customer success mindset.

Qualifications

• Fluent, business-level German and English are mandatory for this market.
• Strong grasp of technology, systems and AI models driving modern service operations.
• Consultative mindset capable of explaining AI concepts to executives in business terms.
• Ability to collaborate with Core AEs and cross-functional teams to drive strategy.

Responsibilities

• Drive the Strategy: Partner with Core AEs to identify opportunities where our platforms can transform the customer's operations.
• Speak the Language of Service Departments: Engage with Heads of Customer Service, IT, and HR, plus C-levels, understanding KPIs and how our software improves them.
• Sell Agentforce & AI: Explain how the AI platform resolves routine cases autonomously and frees agents for high-value work.
• Orchestrate the Win: Lead the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to prove value and close deals.

Job description

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Mission

Customer Service is undergoing its biggest shift in decades. We are helping German enterprises move from traditional contact centers to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together.

Your Role: The Service Platform Expert

• Drive the Strategy: Partner with Core AEs to identify opportunities within the accounts where our platforms can revolutionize the customer's operations.


• Speak the Language of Service Departments: Engage eye-to-eye with Heads of Customer Service, IT, and HR, as well as C-Level executives. You deeply understand their operational KPIs and how our software improves them.


• Sell Agentforce & AI: Articulate how our AI platform resolves routine cases autonomously and empowers the customer's human agents to focus on high-value work.


• Orchestrate the Win: Lead the sales cycle. You are no order-taker; you drive the strategy, coordinating Solution Engineers, Customer Success, and Partners to prove the platform's value and close the business.

Who You Are: We hire someone who fits into one of these three profiles:

• The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions. You know how to navigate complex SaaS deals and want to sell the market-leading platform.


• The Transformation Consultant: You come from a System Integrator or Consulting background. You have guided Service Transformation projects or implemented Service platforms and are ready to pivot your technical expertise into a highly commercial, revenue-generating sales role.


• The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side. You understand the buyer's pain because you used to be in their shoes.

What You Bring:

• Language Skills: Fluent, business-level German and English are absolutely mandatory for this market.


• Technical & AI Affinity: You don't need to be a developer, but you must have a strong grasp of the technology, systems, and AI models driving modern service operations.


• Consultative Mindset: You can explain complex AI concepts to an executive in simple, impactful business terms.


• Collaboration Skills: You thrive in a team setting. You know how to build trust with highly experienced internal Core AEs to drive a joint strategy.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.