Accommodation Manager

Lumya Living; Leipzig; Vor Ort; EUR 41.000 - 50.000; Vollzeit

Zusammenfassung

Lumya Living in Leipzig seeks an Accommodation Manager (m/f/d) to take ownership of day-to-day operations at our student residence in the heart of the city. You will lead the on-site team and be the central contact for residents, service providers and internal departments, ensuring smooth operation, high service standards and compliant processes.

You will drive occupancy, manage budgets, handle the resident journey from enquiry to checkout, and collaborate with central teams.

Qualifikationen

• Vocational training or degree in hospitality/real estate.
• Operational experience in student accommodation, residential property or hospitality.
• Experience leading or supervising a team and developing others.
• Strong organisational skills and ability to prioritise in a dynamic environment.
• Excellent German (C1+) and good English (B2+).

Aufgaben

• Take overall responsibility for smooth day-to-day running of the site and ensure high service standards.
• Oversee the complete resident journey from enquiry to check-out with strong engagement.
• Drive occupancy through proactive management of enquiries, bookings and availability.
• Ensure health, safety and maintenance compliance with timely checks and records.
• Lead on-site team and manage shift scheduling for appropriate site coverage.
• Coordinate external providers and manage site budget and invoices.
• Report on key site metrics and identify opportunities to improve operations.

Kenntnisse

Team leadership

Organisational skills

Commercial awareness

Occupancy management

MS Office

German language

English language

Communication

Ausbildung

Vocational training or degree in hospitality/real estate

Tools

MS Office

Jobbeschreibung

Lumya Living is a growing student accommodation provider with residences across Austria, Germany and the UK. Our focus is on creating high-quality living environments that combine comfort, service and community.

For our student residence in the heart of Leipzig, we are looking for an Accommodation Manager (m/f/d) to take ownership of the day-to-day operation and performance of the site.

In this key role, you will lead the on-site team and act as the central point of contact for our residents, internal departments, service providers and external partners. You will ensure that the residence operates smoothly, maintains high service and compliance standards, and delivers an excellent resident experience.

Your Responsibilities

• Take overall responsibility for the smooth day-to-day running of the site, ensuring operational priorities are planned and delivered to a high standard.
• Oversee the full resident journey, including enquiries, arrivals, the living experience, complaints, rebookings and check-outs, while ensuring strong resident engagement and community management.
• Drive occupancy performance through proactive management of enquiries, bookings, rebookings and availability.
• Ensure compliance with health, safety and maintenance requirements, including the timely completion of checks, records, inspections and follow-up actions.
• Lead, support and develop the on-site team and manage shift scheduling to ensure appropriate site coverage.
• Coordinate external service providers, contractors, suppliers and other partners, ensuring agreed service standards are met.
• Manage the site budget, monitor operational expenses and review invoices.
• Oversee administrative and operational processes relating to the day-to-day management of the residence.
• Monitor and report on key site performance indicators, including occupancy, resident experience, operational issues, costs and compliance.
• Identify opportunities to improve operational processes, service standards and overall site performance.
• Work closely with central support functions, including Operations, Sales & Marketing, Finance, Facilities Management, Health & Safety, People and IT.
• Take a hands-on approach and step into operational tasks where required to maintain service continuity, resident experience, compliance and site performance.

Your Profile

• You have completed vocational training or a degree, ideally in hospitality, tourism, real estate, property management or a related field.
• You have relevant operational experience in student accommodation, residential property, hospitality or a comparable service-oriented environment.
• You have previous experience leading or supervising a team and enjoy supporting and developing others.
• You have strong organisational skills and are comfortable prioritising multiple operational topics in a dynamic environment.
• You demonstrate commercial awareness and understand the importance of occupancy, budgets and cost control.
• You are confident in dealing with residents, contractors, suppliers and internal stakeholders, including challenging or escalated situations.
• You take a hands-on, service-oriented and solution-focused approach to your work.
• You work independently, take ownership and follow through on agreed actions.
• You have excellent German skills (C1 or above) and good English skills (B2 or above).
• You are confident using MS Office, particularly Excel and Word; experience with property or accommodation management systems is an advantage.
• You have a professional, approachable and confident manner.

In addition, we would particularly welcome candidates who bring:

• Experience taking ownership of site performance across multiple operational cycles.
• Strong commercial judgement across occupancy, cost control, budget management and resident outcomes.
• Experience coaching and developing an operational team.
• Confidence in managing complex resident, supplier, operational or compliance escalations.
• A track record of improving site performance, reducing recurring issues or strengthening service standards.
• Experience contributing to wider operational projects, process improvements or cross-site initiatives.
• An understanding of how site-level decisions impact occupancy, costs, compliance, resident satisfaction, reputation and overall asset performance.

What We Offer

• A diverse and responsible role in an international and dynamic Lumya Living environment.
• A centrally located workplace in the heart of Leipzig with excellent public transport connections.
• Flat hierarchies, a collaborative working environment and plenty of freedom to contribute your own ideas.
• Development and growth opportunities within an expanding international company.
• An annual gross salary starting from €45,000, depending on your qualifications and experience.