3PL Manager, External Fulfillment EU (Fulfillment & Operations)

Amazon Inc.; München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Amazon External Fulfillment Germany GmbH is seeking an experienced 3PL Manager to oversee the strategic operations and performance of our critical third-party logistics partner network. You will drive performance, cost management and continuous improvement across the 3PL ecosystem with a data-driven approach.

The role requires leadership, collaboration with internal stakeholders, and up to 40% travel to local 3PL sites and Amazon facilities.

Qualifikationen

• 4+ years in logistics, operations, or supply chain management with proven progression.
• Advanced verbal and written English skills.
• Bachelor's degree or above in engineering, project management, operations, logistics or related field.

Aufgaben

• Establish a structured site-level performance management framework with improvement plans and feedback.
• Identify deviations, develop corrective actions with 3PL providers, and use data-driven insights to optimize operations.
• Set benchmarks for peers and lead performance management excellence across the network.
• Drive cost-saving opportunities, understand 3PL business cases, and pilot productivity initiatives.
• Lead continuous improvement using Lean/Six Sigma to protect KPIs and raise benchmarks.
• Implement top-down and bottom-up changes to align 3PL ops with Amazon standards.
• Build strong relationships with 3PL leadership and internal stakeholders as a trusted contact.

Kenntnisse

Logistics experience

English proficiency

Stakeholder management

Ausbildung

Bachelor's degree or above in engineering, project management, operations, logistics or related field

Jobbeschreibung

Job ID: 10423472 | Amazon External Fulfillment Germany GmbH

Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations and performance of our critical third-party logistics provider network. In this pivotal role, you will be responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as operational performance, cost management, continuous improvement, change management, network integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.

Key job responsibilities

Performance Management

• Establish and lead a structured, systematic approach to site-level performance management, including the use of short-term improvement plans, deviation management, and providing high-quality performance comments and feedback
• Proactively identify performance deviations, develop and execute corrective action plans in collaboration with 3PL providers, and leverage data-driven insights to optimize operations
• Serve as a benchmark for peers, setting the standard for performance management excellence

Cost Management

• Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost levers
• Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting of new productivity and cost-controlling projects
• Actively engage with stakeholders to refine business cases and influence cost-improvement activities

Continuous Improvement

• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect potential issues before they impact KPIs
• Drive operational excellence and structured follow-up with peers and linked businesses, setting higher benchmarks for the network
• Demonstrate the ability to influence and align with internal and external stakeholders on improvement plans

Change Management

• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives to align 3PL operations with Amazon standards
• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and setting higher benchmarks for the rest of the network

Network Integration

• Establish continuous and successful bi-directional exchange of support with internal senior network management, acting as a development motor
• Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon fulfillment network and supporting functions

Escalation

• Proactively identify and elevate critical issues, utilizing effective communication and partnering with senior stakeholders to drive timely resolution
• Autonomously author comprehensive escalation reports and successfully participate in senior leadership calls

3P Key Accounting & Vendor Relationship Management

• Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's internal leadership, and the broader provider network
• Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for peers

Basic Qualifications

• 4+ years in logistics, operations, or supply chain management, with a proven track record of progression
• Willingness to travel up to 40% of the time to local 3PL sites and Amazon facilities.
• Advanced proficiency in verbal and written English
• Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field

Preferred Qualifications

• Demonstrated expertise in driving operational excellence and continuous process improvements
• Exceptional analytical, problem-solving, and decision-making skills
• Outstanding communication, stakeholder management, and relationship-building abilities
• Proficiency in data analysis and interpreting complex performance metrics
• Deep knowledge of lean manufacturing principles, Six Sigma, and other continuous improvement methodologies
• Proven experience in negotiation, contract management, and influencing provider behavior
• Ability to develop positive and effective initiatives, acting as a primary proposer
• Demonstrated competence in establishing continuous and successful bi-directional exchange of support with internal senior network management
• Advanced degree in a relevant field/ MBA

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