Web Support Engineer

sensory-minds GmbH; Colombia; Remote; COP 132,890,000 - 215,156,000; Full time

Job summary

Sensory-Minds GmbH seeks a motivated engineer to own client support requests, troubleshoot issues, and contribute to web app development. You will build scalable code for global deployments using Next.js, TypeScript, React, and containerized services.

Join a team of designers, UX specialists, and developers delivering digital transformations for long-term clients. We value curiosity, collaboration, and a strong ownership mindset in a fully remote setup based in Colombia.

Qualifications

• Experience building and maintaining scalable web applications.
• Ability to troubleshoot across frontend and backend layers.
• Wamiliarity with modern web technologies and deployment workflows.

Responsibilities

• Take ownership of client support requests, troubleshoot technical issues, and find effective solutions to keep our web applications running smoothly.
• Develop, maintain, and improve performant, reusable, and scalable code for web applications deployed around the world.
• Work across the web development lifecycle, from understanding requirements and resolving issues to implementing and deploying improvements.
• Collaborate with clients, developers, and designers to solve challenges and share knowledge.
• Take responsibility for tasks and priorities, and continuously look for ways to improve our products and processes.
• Bring curiosity and willingness to experiment with AI and modern development tools.

Skills

Troubleshooting

Communication

Ownership

AI experimentation

Tools

Docker

Kubernetes

Git

MongoDB

Next.js

TypeScript

React

PayloadCMS

Redis

Job description

Hey, are you looking for a new job?

Or are you just a little bit curious? Cool, we might be the right place for you!

Are we a match?
May we introduce ourselves? We’re the Sensory-Minds team! We develop the ultimate experience for users of our digital products and for our customers. And also for us. We take this extremely seriously! We create an environment for our "Sensories" that leaves plenty of room for ideas and self-development.

How you work is part of the experience too - fully remote, your home base in Colombia.

What will your job be?

• Take ownership of client support requests, troubleshoot technical issues, and find effective solutions to keep our web applications running smoothly.

• Develop, maintain, and improve performant, reusable, and scalable code for web applications deployed around the world.
• Work across the web development lifecycle, from understanding requirements and resolving issues to implementing and deploying improvements.
• Collaborate with clients, developers, and designers to solve challenges, share knowledge, and deliver the best possible solutions.
• Take responsibility for your tasks, manage priorities effectively, and continuously look for ways to improve our products and processes.
• Bring curiosity and a willingness to experiment with AI, new technologies, and modern development tools.

Technology Stack

• Backend:PayloadCMS, Next.js, TypeScript, gRPC, MongoDB, Redis, Docker, Kubernetes, Git

• Frontend: React, Next.js, TypeScript, Tailwind CSS, ShadCN, tRPC

What do we do?

Sensory-Minds consists of designers, UX specialists, coders, People & Culture, office team, and project leads with a focus on digital transformation. We build applications for our long-term clients. They appreciate us for our creativity and agility.

You'll feel right at home here if you..

• Enjoy working in a digital and highly sociable environment
• Are kind and respectful to people
• Take ownership and responsibility for your work
• Are mindful of yourself and others

What you can count on

• Flexible work tailored to you - fully remote, with your home base in Colombia
• A family-friendly workplace – we’ve been officially awarded for creating a work environment that supports work-life balance and family needs
• Reducing overtime with our 'flex friday'
• Training budget and additional three free training days per year
• A healthy feedback culture
• An Office and People & Culture team that is open to your suggestions