Virtual Client Success Associate (Part-Time)

Advising & Recruiting; Bogotá; Presencial; COP 51.371.000 - 94.180.000; A tiempo parcial

Descripción de la vacante

Advising & Recruiting is seeking a Virtual Client Success Associate for a fast-growing eCommerce partner. You’ll support the US Client Success Team by handling live chats, fielding calls, and capturing accurate lead information to feed the CRM.

The role is initially part-time with long-term growth to join for 3+ years. You’ll work in a global, fast-paced environment with daily interaction with US clients and teams, requiring excellent English communication and a client-first attitude.

Formación

• Minimum 2 years in customer service, client success, sales support, or related client-facing role.
• Excellent English communication, written and spoken, for chat, email, and phone support.
• Warm, patient, genuinely helpful attitude, always putting the client first.
• Strong attention to detail entering information in a CRM.
• Strong analytical skills to react quickly in a fast-paced environment.
• Productive and results-oriented with strong follow-up skills.
• Tech-savvy with Google Workspace, eCommerce platforms, CRM (Bitrix24) and Claude AI.
• Experience in graphic design, trade show displays, ecommerce, or related industries is highly desirable.
• Education: Bachelor's degree or equivalent experience.

Responsabilidades

• Monitor and respond promptly to live chats per the company playbook.
• Answer general questions about products, shipping, and order status.
• Gather key information and route qualified inquiries to the US Client Success Team.
• Handle and filter inbound calls, identify genuine leads, create contacts in Bitrix24.
• Capture complete lead info in the CRM and avoid duplicates.
• Escalate and assign qualified calls/chats with clear notes to the CS team.
• Keep CRM records up to date and move opportunities through the pipeline.
• Complete required fields and notes to avoid lost information.
• Support routine pipeline maintenance, tagging and follow-up reminders.
• Assist with order status updates and customer notifications.

Conocimientos

Excellent English communication

Warm, patient attitude

Attention to detail

Analytical skills

Fast-paced adaptability

Lead routing and CRM entry

Graphic design/trade show experience

Educación

Bachelor's degree or equivalent experience

Herramientas

Bitrix24

Google Workspace

Claude AI

Descripción del empleo

Advising & Recruiting is seeking a Virtual Client Success Associate for a fast-growing eCommerce partner. You’ll support the US Client Success Team by handling live chats, fielding calls, and capturing accurate lead information to feed the CRM.

The role is initially part-time with long-term growth to join for 3+ years. You’ll work in a global, fast-paced environment with daily interaction with US clients and teams, requiring excellent English communication and a client-first attitude.