Collaboration Engineer

Capgemini Engineering; Colombia; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Capgemini Engineering, a global leader in engineering services, seeks a skilled professional in Colombia to help drive critical escalations and knowledge sharing across teams.

You will mentor colleagues, participate in stakeholder calls, and contribute to continuous improvement through technical troubleshooting and process optimizations. This role offers flexible work arrangements and opportunities to grow within a renowned global firm.

Formación

• B2 English level or above.
• Call Routing troubleshooting and scenarios.
• Database/SSO.
• ILS/GDPR.
• ITL/ CTL concepts.
• Expressway, MRA/MVA, LDAP Integration, RTMT Trace analysis, PCD (Prime Collaboration Deployment).

Responsabilidades

• Handling escalations.
• Ad hoc training.
• Mentoring team members.
• Attending stakeholders’ calls.

Conocimientos

B2 English

Escalation handling

Mentoring

Stakeholder calls

Troubleshooting

Herramientas

Expressway

LDAP Integration

RTMT Trace analysis

MRA/MVA

PCD deployment

ITL/CTL concepts

Descripción del empleo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to lifesaving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same

Location: Colombia

In this role you will play a key role in:

• Handling escalations
• Ad hoc training
• Mentoring team members
• Attending stakeholders’ calls

Qualifications:

• B2 English level or above
• Call Routing troubleshooting and scenarios
• Database/SSO
• ILS/ GDPR
• ITL/ CTL Concepts
• Expressway, MRA/ MVA, LDAP Integration, RTMT Trace analysis, PCD (Prime Collaboration Deployment)

What You'll Love About Working Here

We recognize the significance of flexible work arrangements to provide support. Be it remote work or f lexible work hours, you will get an environment to maintain a healthy work-life balance. At heart, our mission is one of growth. Our array of career growth programs and diverse projects ensure support in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-toend services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner