Transaction Services Analyst (Account Maintenance)

Citigroup Inc.; Bogotá; Hybrid; COP 40,000,000 - 60,000,000; Full time

Benefits offered by this job

Hybrid work model

Global exposure

Career development programs

Wellbeing support

Structured learning opportunities

Job summary

Citi Colombia is seeking a Transaction Services Analyst to maintain and process account records across multiple countries. You will perform daily maintenance, activations, and overdraft reporting for various banking products, contributing to cross-border operations.

You will support process improvements, respond to internal and client inquiries, and help ensure accurate data across Treasury and Trade Services offerings in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proficient in Excel and Microsoft Office for reporting and data analysis.
• Intermediate English proficiency for written and spoken communication.
• Knowledge of banking products such as Treasury and Trade Services, Securities, Cash, Trade, Letter of Credit.

Responsibilities

• Execute account maintenance tasks: activations, status changes, and field adjustments on client accounts.
• Open/amend Letters of Credit, process payments, and resolve customer issues to keep operations running.
• Create/update reporting on overdraft lines and other account data points.
• Set up basic records and portfolios across internal systems for multiple countries.
• Analyze incoming data to determine next steps when requests are unclear.
• Suggest and apply process improvements as a SME within assigned products.
• Respond to requests from internal teams, clients, and vendors promptly.
• Escalate/report control issues transparently to protect Citi and clients.

Skills

Excel

Office suite

English (intermediate)

Banking products knowledge

Deadline management

Detail orientation

Clear communication

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Job description

As a Transaction Services Analyst, you will maintain and process account and portfolio records across multiple countries for Citi's Treasury and Trade Services function. You will execute daily account maintenance activities, including status changes, account activations, and overdraft line reporting, ensuring accuracy across banking products such as Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, and Letters of Credit. This role sits within a team that supports operations beyond Colombia, giving you exposure to cross-border processes and global banking products.

Responsibilities

• Execute account maintenance tasks, including activations, status changes, and field adjustments on client accounts and basic records.
• Open and amend Letters of Credit, process payments, and resolve customer issues to keep daily operations running smoothly.
• Create and maintain reporting on overdraft lines and other account-related data points.
• Set up basic records and portfolios within internal systems, supporting products across multiple countries.
• Analyze incoming data and processes to identify the right course of action when requests are unclear.
• Suggest and apply process improvements as a subject matter expert for your assigned products.
• Respond to requests from internal teams, external clients, and vendors in a timely and accurate manner.
• Escalate and report control issues with transparency to protect Citi, its clients, and their assets.

Required Qualifications & Skills

• Bachelor's degree or equivalent work experience.
• Working proficiency in Excel and the broader Microsoft Office suite for reporting and data analysis.
• Intermediate English proficiency for written and verbal communication.
• Knowledge of banking products such as Treasury and Trade Services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, or Letters of Credit.
• Ability to manage deadlines and stay productive in a fast-paced environment.
• Strong attention to detail and sensitivity to data accuracy.
• Clear and concise written and verbal communication skills.

What We Offer

• Join a team that manages account and portfolio maintenance across multiple countries, giving you broad exposure to global banking operations from day one.
• Build foundational experience across a wide range of banking products, from Trade and Securities to Foreign Exchange and Letters of Credit.
• Work in a hybrid model with 3 days in the office and 2 days working remotely.
• Develop analytical and problem-solving skills through hands-on exposure to real account data and processes.
• Access structured learning and development opportunities to grow your career within Citi's global operations network.
• Collaborate with colleagues and teams across different countries, building a international perspective early in your career.
• Benefit from wellbeing and work-life balance support designed to help you perform at your best.

Citi Colombia is committed to equal opportunity, non-discrimination, and the creation of accessible and inclusive workplaces. In accordance with applicable Colombian regulation on the labor inclusion of persons with disabilities, candidates who are in a disability situation and hold an official disability certification issued under the procedure defined by the Ministry of Health and Social Protection are invited to disclose this information voluntarily during the application process, so that, where appropriate, reasonable accommodations, accessibility support, disability quota compliance and internal compliance controls may be facilitated. Any information shared will be treated as sensitive personal data, with restricted access and solely for the legitimate purposes of inclusive recruitment, accessibility support, and regulatory compliance, in accordance with applicable law and Citi internal policies. The decision to share this information is voluntary and will not affect merit-based assessment, consideration for the role, or equal opportunity in the selection process.

Job Family Group:

Operations - Transaction Services

Job Family:

Transaction Capture Services

Time Type:

Full time