Telecommunication Expense Management Ssr.

Softtek; Bogotá; Hybrid; COP 160,192,230 - 240,288,346; Full time

Job summary

A leading IT service provider is seeking a Telecommunication Expense Management Ssr. to manage and optimize telecommunications services. The role requires strong financial management and excellent customer service skills. The candidate must have a solid background in telecommunications and advanced English proficiency. This position offers a hybrid work model in Colombia.

Qualifications

• Experience providing support, management, and supervision.
• Advanced level of English (80-95%).

Responsibilities

• Develops a strategic approach to managing and optimizing an organization's telecommunications services.
• Manages costs associated with telecommunications services.
• Facilitates periodic reporting on service consumption.
• Communicates requirements, scope, and objectives to customers.

Skills

Telecommunications Business Domain

Customer service

Financial management

Communication skills

Job description

Overview

Telecommunication Expense Management Ssr. role at Softtek

Location: Hybrid, Colombia.

Responsibilities

• Develops a strategic approach to managing and optimizing an organization's wireless, voice, and data services.
• Works with internal and external stakeholders, including wireless carriers, procurement and equipment vendors, employee onboarding teams, IT support organizations, and procurement and accounts payable teams.
• Manages costs associated with telecommunications services, such as mobile communications.
• Effectively manages costs, expenses, and services to minimize them and drive efficiency in financial management processes, working closely with the IT leadership team.
• Performs quantitative and qualitative analysis to support decision-making in Chubbs' wireless environment, focusing on security, technology obsolescence, good condition, and normal asset replacement.
• Facilitates periodic reporting on service consumption to participating business units/agencies.
• Monitors, measures, and tracks contract compliance to ensure suppliers and service providers meet their obligations.
• Identifies, assesses, and mitigates risks to hardware and software assets, as well as to contracts.
• Effectively communicates recommendations to management teams.
• Manages investments in technology assets throughout their lifecycle and leads reporting, KPIs, financial variance resolution, and budget coordination.
• Monitors the quality of vendor work, addressing performance issues when necessary.
• Reviews and approves invoices if the work meets contractual standards.
• Escalates issues to other parties as needed.
• Performs other tasks and functions as assigned. Facilitates end-to-end tracking of telecommunications equipment shipments and ensures they are ready for deployment when needed.
• Creates and manages telecommunications portability orders with carriers and internal teams.
• Ensures asset management and disposal activities are completed in a timely manner.
• Communicate with customers to identify and define project requirements, scope, and objectives.
• Ensures the business receives necessary communications regarding changes and their impact.

Requirements

• Telecommunications Business Domain
• Experience providing support, management, and supervision.
• Experience in financial management.
• Strong customer service and communication skills.

Languages

• English Advanced 80-95%.

Location

• Hybrid, Colombia.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting