Technology Specialist

PuzzleHR; Colombia; Remote; COP 187,447,000 - 249,930,000; Full time

Job summary

A technology enablement company is seeking a Technology Enablement Specialist - CRM Developer/Administrator to develop and support their CRM platform. This remote position involves designing and maintaining custom workflows and reports in Smartsheet. Candidates should have advanced experience in Smartsheet or similar applications, a bachelor's degree in a relevant field, and strong problem-solving skills. You will work closely with internal teams to refine the application for operational efficiency and client satisfaction.

Qualifications

• Experience designing and maintaining solutions in Smartsheet or similar applications.
• Proven ability to manage deadlines and expectations.
• Ability to accept and incorporate feedback into designs.

Responsibilities

• Design, create, test, and support systems for client operations.
• Collaborate with teams to build effective solutions.
• Identify opportunities for process improvements.
• Learn new technologies in the company’s CRM technology stack.
• Identify process and system improvement opportunities.
• Stay updated on relevant technologies and best practices.

Skills

Advanced experience in Smartsheet

Creative problem-solving skills

Systems and design thinking proficiency

Excellent communication skills

Strong Microsoft Office skills

Ability to work independently

HubSpot

Education

Bachelor's degree in a relevant field

Smartsheet or advanced Excel certification

Tools

Smartsheet

Excel

HubSpot

Job description

Job Title: Technology Enablement Specialist - CRM Developer/Administrator

Department: Enterprise Technology and Enablement

Reports To: Vice president of Technology and Enablement

Location: Remote

Job Summary

In this exciting remote role, you’ll develop and support our CRM platform by designing, building and maintaining workflows and custom reports/views in the Smartsheet tool. Our client-facing service organization uses a customized Smartsheet build to support and interact with our clients and gain operational efficiencies. We are seeking the right candidate to work with our service and internal teams to evolve the application to fit our dynamic service model and product portfolio. If you have experience building/designing/maintaining complex custom builds in Excel or similar tools, this will be an excellent career step and opportunity to broaden your skills in the widely-used Smartsheet platform!

Job Duties

• In partnership with our Process Manager, design, create, test, and support our systems used in client-facing operations activity and business objectives
• Collaborate with Business Analysts, Project Managers and Business Unit colleagues to architect, build and deploy effective solutions
• Maintain systems in accordance with end user requirements and needs
• Learn new technologies in the company’s CRM technology stack
• Identify process and system improvement opportunities
• Maintain knowledge of relevant technologies, industry trends, developments, and best practices

Required Skills

• Advanced experience and skill in designing, developing and maintaining custom solutions in the Smartsheet or similar (Excel etc.) application
• Ability to innovate creative solutions when presented with business problems and process opportunities
• Systems and design thinking proficiency
• Excellent written and verbal communication skills
• Proven ability to work to deadlines and manage expectations
• Ability to accept feedback and apply it to future iterations and design functionality
• Self-driven life‑long learner focused on advancing personal skills and abilities
• Strong Microsoft office app skills
• Ability to work successfully independently and in a team setting
• Preferred experience in skill designing and building solutions in Hubspo
• Preferred experience in designing and developing integrations between systems

Education and Experience

• Bachelor's degree or equivalent certifications in a relevant fiel
• Smartsheet or advanced Excel certification preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to move up to 15 pounds at times
• Must be able to participate in video conferences/meetings