Technical Support Specialist — Domains, DNS & APIs

Booth; Colombia; Presencial; COP 36.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Birthday day off

Descripción de la vacante

Booth is seeking a hands-on technical support professional for its Domains, Identity & Software division. You will resolve high-impact customer issues, acting as the technical backbone of the care organization.

You will own cases end-to-end—from advanced troubleshooting to root‑cause analysis—tackling DNS, domain lifecycle issues, and API/logging workflows, in close collaboration with engineering and product teams.

Formación

• Solid extensive experience in technical customer support, ideally within domains, hosting, SaaS, or internet infrastructure.
• Domain expertise in domain name processes, including gTLDs, ccTLDs, transfers, registry interactions, and lifecycle edge cases.
• DNS knowledge: Advanced working knowledge of DNS and real-world environments.
• API & Logging Protocols: Experience troubleshooting APIs, Rest APIs, EPP, and interpreting logs.
• Life insurance and Birthday day off are offered as benefits.

Responsabilidades

• Advanced Troubleshooting: Resolve complex, non-standard customer issues related to domains, DNS, identity services, APIs, and platform behavior.
• Escalation Management: Act as the main escalation point from Tier 1, taking full ownership of cases through to resolution.
• Root Cause Analysis: Troubleshoot technical issues using API logs, EPP flows, system logs, and command-line tools, with a focus on root cause detection.
• DNS Management: Diagnose and resolve advanced DNS issues, including zone configuration, propagation problems, and registry-specific behavior.
• Domain Lifecycle Management: Investigate domain lifecycle issues across gTLDs, ccTLDs, transfers, renewals, restores, migrations, including ICANN edge cases.
• Cross-Functional Collaboration: Support software and platform-related issues, working with engineering and product teams for deeper investigations.

Conocimientos

Technical Support

Domain expertise

DNS knowledge

API & Logging

English proficiency

Descripción del empleo

Booth is seeking a hands-on technical support professional for its Domains, Identity & Software division. You will resolve high-impact customer issues, acting as the technical backbone of the care organization.

You will own cases end-to-end—from advanced troubleshooting to root‑cause analysis—tackling DNS, domain lifecycle issues, and API/logging workflows, in close collaboration with engineering and product teams.