Business Intelligence Analyst 2

NEPSE Trading; Colombia; Teletrabalho; COP 286 670 000 - 414 079 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work flexibility

Healthcare

Resumo da oferta

Twilio is hiring a Business Intelligence Analyst to deliver actionable insights for Customer Experience Ops. This remote role, based in Colombia, focuses on turning data into strategic guidance, building dashboards, and partnering with product and business leaders.

You’ll leverage SQL and visualization tools to support decision making, monitor product performance, and drive cross-functional analytics in a fast-paced environment.

Qualificações

• 3–5 years of quantitative analysis and dashboard development.
• Ability to translate messy data into actionable insights for product and business decisions.
• Strong SQL writing and data visualization skills with dashboard ownership.

Responsabilidades

• Build and maintain dashboards and reports to inform strategic initiatives.
• Inject data into decision making by designing and tracking OKRs and metrics.
• Standardize and document metrics, models, datasets, and dashboards.

Conhecimentos

SQL

Tableau

Data analysis

Communication

Problem solving

Ferramentas

Tableau

Looker

Hive/Presto/Spark

Descrição da oferta de emprego

# Business Intelligence Analyst 2TwilioAnywhere in the WorldFull timeRemote## About the roleHeadquarters: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient.That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Business Intelligence Analyst.About the job This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics. Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data.This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.### ResponsibilitiesIn this role, you’ll: Work with technical program managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs, designing and building insight generating reports and dashboards, and partnering cross functionally to source and process product data. Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels. Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.Source, identify, and leverage data and insights for time-critical and strategic decision making. Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics. Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings.Measure and analyze product value and value proposition through metrics. Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch. Own and foster stakeholder partnerships by acting as a trusted advisor.Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! \\*Required: 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment. Excellent verbal and written communication skills. Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages Minimum 2 years Tableau experience developing and managing dashboards is required.Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production. Desired: Familiarity or hands-on experience utilizing Generative AI tools (e.g., Gemini, GitHub Copilot, ChatGPT) to optimize SQL query writing, data analysis workflows, and documentation is a plus. Experience in telephony, email, messaging, social media, or other electronic communications is a plus.Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus. Experience in BI reporting tools like Looker is a plus. Experience with unstructured data is a plus.Location This role will be Remote, and based in Colombia Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many### benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big.Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic .Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking