Technical Support Engineer

Sutherland; Bogotá ciudad; Presencial; COP 20.088.000 - 35.712.000; Jornada completa

Descripción de la vacante

Sutherland is seeking a highly motivated Technical Support Engineer to join our Bogotá team. You will provide exceptional technical support for IoT devices and web applications, resolve complex issues, and deliver outstanding customer experiences.

Requirements include advanced English (B2+), a technology degree or equivalent experience, and familiarity with Windows, Linux, and common support tools such as Zendesk, Jira, Confluence, Salesforce, and ServiceNow. Full-time availability.

Formación

• Advanced English level, both verbal and written (B2 or higher).
• Bachelor’s degree or studies in Technology or equivalent experience in technical support is a MUST.
• Basic understanding of Windows and Linux operating systems.
• Familiarity with IoT, hardware devices, and PCs.
• Experience with support tools: Zendesk, Jira, Confluence, Salesforce, ServiceNow.

Responsabilidades

• Provide exceptional technical support to customers for IoT devices and web applications.
• Resolve issues and drive resolutions with a proactive problem-solving mindset.
• Communicate complex information clearly to customers with diverse personalities.
• Collaborate with product, program, marketing and engineering teams to improve solutions.
• Act as customer voice and implement innovative support solutions.

Conocimientos

Advanced English

Communication

Problem solving

Team collaboration

Technical support

Educación

Bachelor’s degree in Technology

Herramientas

Zendesk

Jira

Confluence

Salesforce

ServiceNow

Descripción del empleo

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.

• Communicate complex information in a simplified and clear manner.
• Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
• Understand and empathize with customers when interacting with a wide range of different personality types.
• Collaborate with product, program, marketing and engineering teams.
• Act as costumer voice and define and implement innovative solutions.
• Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

Qualifications

• Advanced English level. Both verbal and written (B2 or higher)
• Full time availability
• Bachelor’s degree or studies in Technology or equivalent experience in technical support is a MUST
• Basic Understanding of supporting and using Windows and Linux operating systems
• Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs
• Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
• Understand and empathize with customers when interacting with a wide range of different personality types.