Bogotá Tech Support Specialist

Unisys; Puerto Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

Unisys in Colombia is seeking an IT support professional to handle moderately complex inquiries, guided by established procedures. You will support hardware, software, client apps, COTS products, and network/user administration; escalating complex issues as needed.

The role requires a high school diploma or GED, with 1–2 years of relevant experience and optional technical certifications. You will also assist L1 staff with routine questions and incidents.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Typically 1–2 years of experience in the area.

Responsibilities

• Answers moderately complex questions following guidelines and using experience.
• Handles hardware, software, client and COTS applications; plus network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Supports L1 agents with day-to-day questions on incidents and requests.

Skills

Customer service

Incident resolution

Problem solving

Team support

Education

High School Diploma or GED

Technical certification (optional)

Job description

Unisys in Colombia is seeking an IT support professional to handle moderately complex inquiries, guided by established procedures. You will support hardware, software, client apps, COTS products, and network/user administration; escalating complex issues as needed.

The role requires a high school diploma or GED, with 1–2 years of relevant experience and optional technical certifications. You will also assist L1 staff with routine questions and incidents.