Technical Support

Jobtailor

Bogotá ciudad

Presencial

COP 18.000.000 - 28.000.000

Jornada completa

Hace 4 días

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Descripción de la vacante

Jobtailor in Bogotá is seeking a technically skilled Support Specialist to deliver expert assistance to customers and colleagues. You will diagnose and repair complex equipment and software, respond to escalated issues, and ensure smooth operations across installations and training.

The role emphasizes collaboration, problem resolution, and a commitment to growth, with a focus on delivering reliable IT support for highly technical products.

Formación

0-3 years of experience in Customer Service or Technical Support
Experience with Cisco Nexus and IOS technologies
Experience with F5 ASM and LTM configuration and troubleshooting
Cisco certification preferred
Experience with network automation/scripting preferred
Customer-focused mindset
Growth mindset and commitment to personal and professional development
Inclusive and collaborative approach to working with others

Responsabilidades

Provide technical assistance to external and internal users
Diagnose and repair complex equipment, software, and systems
Respond to escalated issues
Report critical design flaws, reliability and maintenance problems, and bugs
Assist customers with highly technical or sophisticated products
Support customer installations and training
Determine and resolve desktop hardware and software issues
Perform installs, moves, adds, and changes (IMAC) activities
Perform data backup and restore activities for certain client accounts
Complete administrative duties within Service Level Agreement objectives
Develop understanding of local and regional infrastructure and coordinate with other competency teams
Ensure the appropriate team is aware of and acting on reported problems

Conocimientos

Cisco Nexus Technologies

F5 ASM Configuration

F5 LTM Troubleshooting

Customer Service Experience

Technical Support Experience

Descripción del empleo

Provide technical assistance to external and internal users
Diagnose and repair complex equipment, software, and systems
Respond to escalated issues
Report critical design flaws, reliability and maintenance problems, and bugs
Assist customers with highly technical or sophisticated products
Support customer installations and training
Determine and resolve desktop hardware and software issues
Perform installs, moves, adds, and changes (IMAC) activities
Perform data backup and restore activities for certain client accounts
Complete administrative duties within Service Level Agreement objectives
Develop understanding of local and regional infrastructure and coordinate with other competency teams
Ensure the appropriate team is aware of and acting on reported problems

Requirements

0-3 years of experience in Customer Service or Technical Support
Experience with Cisco Nexus and IOS technologies
Experience with F5 ASM and LTM configuration and troubleshooting
Cisco certification preferred
Experience with network automation/scripting preferred
Customer-focused mindset
Growth mindset and commitment to personal and professional development
Inclusive and collaborative approach to working with others

Core Competencies

Demonstrates expertise in diagnosing and repairing complex equipment, software, and systems while providing exceptional technical assistance to both internal and external users. Proficient in customer service and technical support, with a focus on collaboration and problem resolution.

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