Technical Account Mgr

Fortinet; Bogotá; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Fortinet in Bogotá, Colombia seeks an experienced Network Security professional to collect, analyze, and recommend actions from configuration, network and packet-trace data. You will educate customers with webinars/workshops and support LATAM accounts via email and phone.

The role demands strong security, routing expertise and certifications (CCNA/CCNP/CCIE or CISSP) along with advanced English and willingness to travel.

Formación

• Minimum five years of relevant experience in the network industry.
• 4
• Strong network security and routing experience.
• Exceptional customer service orientation and strong communications skills.
• Certifications: CCNA, CCNP, CCIE, and/or CISSP.
• Proficient with MS Word, PowerPoint, and Excel.
• Scripting and Windows server app experience.
• Willing to travel.
• Advanced English level.

Responsabilidades

• Collect, analyze and propose changes to configuration information.
• Collect and analyze customer network information.
• Collect and analyze packet trace information.
• Recommend actions based on analysis.
• Educate customers; deliver knowledge transfer via webinars or workshops.
• Recommend software and conduct bug scrub reports.
• Perform upgrade testing in lab environment and provide upgrade reports.
• Develop best practice deployment and troubleshooting docs.
• Follow up on technical cases and manage expectations until closure.
• Lead weekly status calls with customers to report progress.
• Prepare quarterly reports for managed accounts.
• Provide direct technical email/phone support to LATAM customers.
• Analyze support requests and complete information/documentation requests.
• Exercise independent judgment in methods and evaluation criteria.

Conocimientos

Network industry experience

Network security

Routing

Customer service

Communication skills

CCNA

CCNP

CCIE

CISSP

MS Office

Scripting

Windows Server

Willing to travel

Advanced English

Educación

CCNA

CCNP

CCIE

CISSP

Herramientas

MS Word

PowerPoint

Excel

Scripting

Windows Server

Descripción del empleo

Job Description

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills

• Minimum of five years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Exceptional customer service orientation and strong communications skills
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server app experience
• Willing to travel
• Advanced English level