IT Manager

Jobtailor; Bogotá ciudad; Presencial; COP 180.000.000 - 260.000.000; Jornada completa

Descripción de la vacante

Jobtailor in Bogotá is seeking a Senior Corporate IT leader to oversee the corporate IT function, infrastructure, networking, and vendor relations. You will drive a structured service-management model, establish SLAs, dashboards, and a roadmap to improve reliability and security.

You will build a high-performing CorpIT team and lead complex incidents across networks, endpoints, and SaaS platforms while partnering with cross-functional leaders to optimize costs and deliver strategic outcomes.

Formación

• 7+ years in Corporate IT, IT operations, infrastructure, networking, or service management.
• 2+ years leading teams.
• Demonstrated experience leading IT operations or corporate technology teams.
• Hands-on technical depth to guide incident and deployment resolution.
• Experience implementing ITIL-like incident, request, problem, change, asset, and knowledge management.
• Experience building SLAs, prioritization frameworks, and continuous-improvement routines.
• Fluent in Spanish and English.
• Experience with cloud-managed corporate infrastructure is a plus.
• ISO 27001, ITGC, or SOC 2 exposure is a plus.

Responsabilidades

• Lead Addi’s Corporate IT function, team, infrastructure, networking, and vendors.
• Establish and operate a structured IT service-management model with intake channels, ownership, priorities, SLAs, escalation paths, and stakeholder communications.
• Define service baselines and annual targets for response time, resolution time, SLA attainment, backlog age, reopen rate, and internal customer satisfaction.
• Maintain a visible weekly service dashboard and eliminate root causes of high-volume ticket categories.
• Build and develop a high-performing CorpIT team with clear roles, service ownership, coverage expectations, operating cadences, 1:1s, feedback, and development plans.
• Lead complex incidents and escalations across networks, endpoints, identity, collaboration tools, office connectivity, and critical SaaS platforms.
• Own the CorpIT roadmap and deliver network upgrades, office connectivity improvements, endpoint lifecycle enhancements, tooling migrations, monitoring enhancements, automation, and service-management maturity projects.
• Manage LAN/WAN, Wi-Fi, VPN, DNS, DHCP, internet links, firewalls, and network segmentation.
• Establish capacity, redundancy, monitoring, backup, and recovery standards for corporate infrastructure.
• Maintain hardware, software, license, vendor, contract, warranty, and ownership inventories across the asset lifecycle.
• Ensure endpoint baselines, patching, configuration, encryption, and device management meet security and audit requirements.
• Manage vendors, contracts, service performance, escalations, renewals, and costs.
• Produce the operating budget and forecast, identifying optimization opportunities.
• Build relationships with People, Finance, Legal, Procurement, Workplace, Cybersecurity, Engineering, and business leaders.

Conocimientos

TCP/IP

Subnetting

VLANs

Routing

Switching

Wi‑Fi

VPN

DNS

DHCP

Endpoint Hardening

Team Leadership

Coaching

Performance Management

Stakeholder Communication

Relationship Building

Descripción del empleo

• Lead Addi’s Corporate IT function, team, infrastructure, networking, and vendors
• Establish and operate a structured IT service-management model with intake channels, ownership, priorities, SLAs, escalation paths, and stakeholder communications
• Define service baselines and annual targets for response time, resolution time, SLA attainment, backlog age, reopen rate, and internal customer satisfaction
• Maintain a visible weekly service dashboard and eliminate root causes of high-volume ticket categories
• Build and develop a high-performing CorpIT team with clear roles, service ownership, coverage expectations, operating cadences, 1:1s, feedback, and development plans
• Lead complex incidents and escalations across networks, endpoints, identity, collaboration tools, office connectivity, and critical SaaS platforms
• Implement incident workflows, monitoring, alerting, runbooks, asset records, network diagrams, and support documentation
• Own the CorpIT roadmap and deliver network upgrades, office connectivity improvements, endpoint lifecycle enhancements, tooling migrations, monitoring enhancements, automation, and service-management maturity projects
• Manage LAN/WAN, Wi-Fi, VPN, DNS, DHCP, internet links, firewalls, and network segmentation
• Establish capacity, redundancy, monitoring, backup, and recovery standards for corporate infrastructure
• Maintain hardware, software, license, vendor, contract, warranty, and ownership inventories across the asset lifecycle
• Ensure endpoint baselines, patching, configuration, encryption, and device management meet security and audit requirements
• Manage vendors, contracts, service performance, escalations, renewals, and costs
• Produce the operating budget and forecast, identifying optimization opportunities
• Build relationships with People, Finance, Legal, Procurement, Workplace, Cybersecurity, Engineering, and business leaders

Requirements

• 7+ years in Corporate IT, IT operations, infrastructure, networking, or service management
• 2+ years leading teams
• Demonstrated experience leading IT operations or corporate technology teams
• Experience setting expectations, delegating, coaching, and managing performance
• Hands-on technical depth to guide incident and deployment resolution
• Experience implementing incident, request, problem, change, asset, and knowledge management practices
• Experience building support tiers, SLAs, prioritization frameworks, and continuous-improvement routines
• ITIL certification desired but not required
• Strong Level 1/Level 2 support experience troubleshooting hardware, operating systems, identity, SaaS, peripherals, and connectivity issues
• Experience handling complex, multi-layer escalations under time pressure
• Deep knowledge of TCP/IP, subnetting, VLANs, routing, switching, Wi-Fi, VPN, DNS, DHCP, NAT, firewalls, and QoS
• Experience implementing or operating network monitoring and alerting
• Experience owning cross-functional IT projects end to end
• Experience forecasting and optimizing hardware, software, connectivity, and support spend
• Experience negotiating and managing vendor SLAs, escalations, and renewals
• Experience with least privilege, MFA/SSO, endpoint hardening, patching, encryption, and secure configuration
• Experience managing hardware, software, and license inventories throughout the asset lifecycle
• Professional fluency in Spanish and English
• Experience with cloud-managed corporate infrastructure is a plus
• Regulated-environment experience and exposure to ISO 27001, ITGC, or SOC 2 is a plus

Core Competencies

Demonstrates expertise in leading Corporate IT functions, managing infrastructure, and optimizing service management processes. Proficient in incident management, vendor relations, and ensuring compliance with security standards.

Highest-signal resume keywords

• Corporate IT Leadership
• Incident Management
• Network Infrastructure Management
• Vendor Management
• ITIL Certification

ATS Optimization Keywords

Hard Skills

• TCP/IP
• Subnetting
• VLANs
• Routing
• Switching
• Wi‑Fi
• VPN
• DNS
• DHCP
• Endpoint Hardening

Soft Skills

• Team Leadership
• Coaching
• Performance Management
• Stakeholder Communication
• Relationship Building

Certifications & Qualifications

• ITIL Certification

Industry Keywords

• ISO 27001
• ITGC
• SOC 2
• Regulated Environment
• Service Level Agreements

Tools & Technologies

• Network Monitoring
• Incident Workflows
• Asset Management
• SaaS Platforms
• Collaboration Tools