Automotive Tech Support Advisor (BOG)

Horatio; Bogotá, Distrito Capital; Presencial; COP 91.151.055 - 127.611.477; Jornada completa

Descripción de la vacante

A leading automotive support firm in Bogotá is looking for Automotive Technical Advisors to provide expert support for European cars. Candidates should possess advanced English, 1+ years in customer service or technical roles, and hands-on car repair experience. Responsibilities include troubleshooting issues, guiding customers confidently, and maintaining documentation of interactions. Additionally, collaboration with internal teams for product improvement is required. Strong communication skills are vital for this role.

Formación

• Must possess an advanced level in English.
• Hands-on experience in car repair is essential.
• 1+ years of experience in customer service or technical support in the automotive sector.

Responsabilidades

• Provide expert pre-purchase support via phone, chat, and email.
• Troubleshoot post-purchase issues and manage customer inquiries.
• Document customer interactions accurately and efficiently.
• Collaborate with internal teams to identify and improve products.

Conocimientos

Advanced English level

Knowledge of automotive systems

Customer service experience

Hands-on car repair experience

Communication skills

Multitasking abilities

Educación

Formal education in automotive technology

Automotive certifications (e.g., ASE)

Descripción del empleo

We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level.

Responsibilities And Duties

• Guide customers with confidence – Provide expert pre‑purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs
• Solve real‑world automotive challenges – Troubleshoot post‑purchase issues, from error orders to job‑specific part replacements
• Be the expert others rely on – Support customer service team members by handling advanced technical escalations
• Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence
• Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes
• Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions
• Share your knowledge – Contribute to internal knowledge bases and document common technical solutions
• Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements

Qualifications And Skills

• Advanced English level.
• Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands‑on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required
• Proficient in computer use and comfortable with technology and digital tools in a professional office setting are required
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast‑paced environment
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions
• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer‑specific training (e.g., BMW, Audi, Mercedes‑Benz) is a plus