Technical Account Manager - Network Security & Support

Zoomcar; Bogotá; Presencial; COP 90.000.000 - 130.000.000; Jornada completa

Descripción de la vacante

Zoomcar is seeking a Technical Account Manager to be the primary technical contact for premium customers, delivering high-quality support in a fast-paced networking environment.

This role focuses on network security, configuration analysis, customer education, and collaboration with LATAM accounts, requiring five+ years of experience and advanced English.

Willingness to travel and certifications such as CCNA/CCNP/CCIE/CISSP are preferred; join a team that values problem solving and growth.

Formación

• Minimum of five years relevant professional experience preferably in the network industry.
• Strong network security and routing experiences.
• Exceptional customer service orientation and strong communications skills.
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• Scripting and Windows server app experience.

Responsabilidades

• Serve as primary technical contact delivering technical support for premium customers.
• Collect, analyze and recommend changes to configuration information.
• Collect and analyze customer network information and packet traces.
• Provide actions based on analysis and educate customers via webinars or workshops.
• Recommend software, conduct bug scrubs, and test upgrades in lab environments.
• Develop deployment and troubleshooting best-practice documentation.
• Follow up on technical cases and manage expectations to closure.
• Conduct weekly status calls and quarterly reports for managed accounts.
• Provide direct technical email and phone support to LATAM customers.
• Analyze support requests and prepare documentation.
• Exercise independent judgment in methods and evaluation criteria to obtain results.

Conocimientos

Network security

Routing experience

Customer service

Communication skills

Advanced English

Educación

CCNA, CCNP, CCIE, CISSP certifications

Herramientas

MS Word

PowerPoint

Excel

Scripting

Windows Server

Descripción del empleo

Zoomcar is seeking a Technical Account Manager to be the primary technical contact for premium customers, delivering high-quality support in a fast-paced networking environment.

This role focuses on network security, configuration analysis, customer education, and collaboration with LATAM accounts, requiring five+ years of experience and advanced English.

Willingness to travel and certifications such as CCNA/CCNP/CCIE/CISSP are preferred; join a team that values problem solving and growth.