Team Leader RFR, BWS and BS.

DHL Global Forwarding; Bogotá; Presencial; COP 89.280.000 - 122.760.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding in Bogotá is seeking a Team Leader – RFR, BWS & BS to guide multiple operational and support functions in the Global Service Center. You will lead a team, manage KPIs, and drive process improvements for Road Freight and Beer, Wine & Spirits programs.

The role emphasizes stakeholder management, data analysis, dashboards, and governance, with a focus on performance, efficiency and customer satisfaction across regional and global programs.

Formación

• Bachelor’s degree in a related field is required.
• 1-2 years of experience leading teams in logistics or related environments.
• Experience managing KPIs, productivity, quality metrics and resource planning.
• Strong stakeholder management and customer-oriented mindset.
• Analytical skills and ability to translate data into actionable recommendations.
• Advanced proficiency in Excel and Office applications.
• High level of English, written and spoken.

Responsabilidades

• Lead, coach and develop a team of specialists and associates.
• Monitor and manage operational performance through KPIs and service levels.
• Analyze resource allocation and capacity to ensure efficiency.
• Build relationships with partners, customers and stakeholders across regions.
• Drive process improvements and reduce complexity.
• Define and standardize processes, roles, KPIs and procedures.
• Analyze data to generate insights and dashboards for decision-making.
• Support projects, transitions and operational handovers.
• Ensure compliance with internal policies and quality standards.
• Lead escalation management and timely resolution of issues.
• Support automation and digital transformation initiatives.

Conocimientos

Leadership

KPIs & metrics

Excel

Power BI

Tableau

Analytical skills

English (Advanced)

Communication skills

Time management

Autonomy

Educación

Bachelor’s Degree in Industrial Engineering

Herramientas

Power BI

Tableau

Descripción del empleo

Team Leader – RFR, BWS & BS

Road Freight | Beer, Wine & Spirits | Business Support

Location

GSC Bogotá

About The Role

The Team Leader will be responsible for leading multiple operational and support functions within the Global Service Center, including Logistics-related services such as Road Freight and Beer, Wine & Spirits, as well as Business Support initiatives. This role combines operational leadership, stakeholder management, process optimization, reporting and project implementation responsibilities. The successful candidate will drive operational excellence, improve service performance, support strategic initiatives and ensure high levels of customer and stakeholder satisfaction across regional and global programs.

Key Responsibilities

• Lead, coach and develop a team of specialists and associates, fostering a culture of accountability, collaboration, respect and continuous improvement.
• Monitor and manage operational performance through KPIs, service levels, productivity, quality standards, turnaround times and stakeholder satisfaction.
• Analyze resource allocation, workload distribution and capacity utilization to ensure operational efficiency and scalability.
• Build and maintain strong relationships with Business Partners, customers and internal stakeholders across multiple regions.
• Drive continuous improvement initiatives by identifying process optimization opportunities, reducing complexity and increasing productivity.
• Define, document and standardize processes, roles, controls, KPIs and operating procedures.
• Analyze operational and business data to generate insights, dashboards and recommendations that support decision-making.
• Support and coordinate projects, transitions, process implementations, testing activities and operational handovers.
• Ensure compliance with internal policies, administrative requirements and quality standards.
• Lead escalation management and provide timely resolution for complex operational issues.
• Promote accurate system utilization, reporting governance and data integrity. Support automation, reporting enhancement and digital transformation initiatives where applicable.

Skills & Requirements

• Bachelor’s Degree in Industrial Engineering, Business Administration, International Business, Economics, Data Analytics, Logistics or related fields.
• Minimum 1-2 years of experience leading teams in Logistics, Shared Services, Operations, Business Support, Customer Service or related environments.
• Experience managing KPIs, productivity, quality metrics and resource planning.
• Strong stakeholder management and customer-oriented mindset.
• Experience leading process improvement initiatives and operational transformations.
• Experience in project coordination, process implementations, transitions or continuous improvement activities is highly desirable.
• Strong analytical skills with the ability to interpret data and translate findings into actionable business recommendations.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Knowledge of Power BI, Tableau or other reporting tools is desirable.
• High level of English, written and spoken.
• Strong communication, planning, organization and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced and evolving environment.
• Adaptability, autonomy and teamwork orientation.

Key Competencies

• Leadership & People Development
• Customer Orientation
• Strategic Thinking
• Analytical Capability
• Stakeholder Management
• Continuous Improvement Mindset
• Planning & Organizing
• Effective Communication
• Change Agility
• Collaboration & Teamwork
• Results Orientation