Team Leader OFR

DHL Global Forwarding; Bogotá; Presencial; COP 6.000.000 - 9.000.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding is seeking a Team Leader (OFR) in Bogotá to oversee the OFR Specialist team and drive operational excellence. You will lead, coordinate resources, and ensure process quality and compliance with standards.

The role requires strong planning, adaptability, and assertive communication to foster collaboration with process owners and business partners and to deliver value for clients and the business.

Formación

• Must have degree-level education in the relevant fields.
• Strong leadership and coordination skills.
• Ability to manage cross-functional teams and stakeholders.

Responsabilidades

• Actively lead the OFR Specialist team to achieve operational excellence.
• Measure and control program performance and resources.
• Define processes, KPIs, roles, and opportunities for improvement with stakeholders.

Conocimientos

Industrial Engineering

Business Administration

International Business

Educación

Bachelor's degree in Industrial Engineering

Bachelor's degree in Business Administration

Descripción del empleo

Location: GSC BOGMonitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Title: Team Leader (OFR)Location: GSC BOGMonitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities:

• Actively lead the team of OFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined.
• during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.}

Key Capabilities / Competencies:

• Planning & Organizing
• Easy adaptability to changes and a positive attitude.
• Assertive Communication
• Attributes of DPDHL

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.