Switch Production Support -LATAM

Euronet; Colombia; Remote; COP 404,013,000 - 606,020,000; Full time

Benefits offered by this job

Paid Time Off

Work From Home

Training & Development

Performance Bonus

Job summary

Euronet is seeking a Payment Switch Processing Support Expert for the Latam region. This senior role requires 8–12 years in payments and transaction switching, with deep technical and functional expertise to ensure high availability and reliable processing across switching platforms.

You will monitor real-time transaction flows, troubleshoot complex issues, coordinate with banks and networks, and drive continuous improvement, automation, and smooth deployments for mission-critical operations.

Qualifications

• 12-14 years of experience in IT/application production support or managed services.
• Proven track record in managing customer-facing support operations in a global environment.
• Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management).
• Experience in leading distributed and cross-regional teams.
• Strong understanding of production environments and critical business applications.
• Domain experience in payments or transaction processing systems is highly preferred.

Responsibilities

• Support end-to-end payment transaction processing across switching platforms (card, ATM, POS, digital).
• Monitor real-time transaction flows and ensure system uptime and performance.
• Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues.
• Ensure minimal disruption to operations through proactive detection and resolution of issues.
• Handle L1/L2 issues related to payment switch processing and integrations.
• Perform root cause analysis for failures, latency, and system errors.
• Coordinate with banks, networks, and internal teams for issue resolution and improvements.
• Identify opportunities to automate monitoring, alerting, and reconciliation processes.

Skills

Leadership

Stakeholder management

Ownership & accountability

Problem-solving

Decision making

Pressure handling

Monitoring/Observability

Tools

ITIL tooling

Monitoring platforms

Service management tools

Job description

Position: Payment Switch Processing Support Expert

Location: Latam region

Positions: 1

Experience: 8-12 Years of relevant experience in payments / transaction switching domain

Role Objective:

To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.

Key Responsibilities

1.1.1 Payment Switching Operations & Support

• Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)
• Monitor real-time transaction flows and ensure system uptime and performance
• Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues
• Ensure minimal disruption to business operations through proactive detection and resolution of issues

1.1.2 Incident & Problem Management

• Handle L1/L2 level issues related to payment switch processing and integrations
• Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors
• Work closely with cross-functional teams to ensure timely issue resolution
• Maintain issue documentation and contribute to knowledge base for recurring issues

1.1.3 Transaction Monitoring & Reconciliation

• Monitor transaction queues, message formats (ISO 8583/ISO 20022), and switch interfaces
• Support reconciliation processes between switches, host systems, and external networks (Visa, Mastercard, AMEX, etc.)
• Investigate and resolve transaction mismatches, duplicate postings, or settlement discrepancies
• Ensure accurate financial and transactional integrity across systems

1.1.4 Change, Release & Integration Support

• Support deployment and validation of new releases, patches, and configuration changes in switching systems
• Participate in integration testing with external payment networks and banking systems
• Ensure smooth transition of new functionalities into production with minimal risk
• Validate system readiness and rollback procedures during releases

1.1.5 Stakeholder Collaboration & Communication

• Coordinate with banks, payment networks, and internal teams for issue resolution and service improvements
• Provide timely updates on incidents, outages, and system health to stakeholders
• Collaborate with development and infrastructure teams for fixes and enhancements
• Participate in customer discussions for technical clarifications and support topics

1.1.6 Continuous Improvement & Automation

• Identify opportunities to automate monitoring, alerting, and reconciliation processes
• Recommend improvements in switching performance, transaction throughput, and reliability
• Contribute to reducing incident volumes through proactive system tuning and preventive fixes
• Ensure adherence to governance frameworks, audit requirements, and compliance standards
• Participate in strategic planning for scaling support operations in LATAM

Requirements

Qualifications & Experience

• 12-14 years of experience in IT/application production support or managed services
• Proven track record in managing customer-facing support operations in a global environment
• Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management)
• Experience in leading distributed and cross-regional teams
• Strong understanding of production environments and critical business applications
• Domain experience in payments, or transaction processing systems is highly preferred

Key Skills & Competencies

• Strong leadership and team management capabilities
• Excellent stakeholder management and communication skills
• High sense of ownership and accountability
• Problem-solving mindset with analytical and decision-making abilities
• Ability to manage high-pressure situations and critical escalations
• Proficiency in service management tools and monitoring platforms

Language: Spanish & English (Mandatory)

Reference: Euronet | epay | Ria Money | Ren

Benefits

• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus