Strategic LATAM Customer Service Leader

Johnson Johnson; Norte; Presencial; COP 54.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel opportunities

Descripción de la vacante

Johnson & Johnson is seeking a seasoned Customer Service Manager to oversee the CS Center and drive operations for the Brazilian market from Bogota, Colombia. You will lead supervisors and analysts, ensuring timely responses, root-cause fixes, and cross-functional collaboration with Supply Chain, Finance, and Commercial teams.

Advanced fluency in Portuguese, Spanish and English is required along with 10+ years in CS or related areas.

Formación

• Advanced fluency in Portuguese, Spanish and English.
• 10+ years of experience in Customer Service or related areas.

Responsabilidades

• Oversee Customer Service Center resources and operations.
• Lead CS operations for the Brazilian market with direct reports.
• Provide strategic insights into customer needs and issue resolution.
• Ensure service quality, SLA attainment, and excellent customer experience.
• Manage budgets, headcount, and cost targets within approved limits.
• Translate customer insights into actions with cross-functional partners.

Conocimientos

Decision making

Leadership

Team management

Cross-functional collaboration

Communication

Educación

10+ years in Customer Service

Herramientas

MS Office

SAP

CIC

Descripción del empleo

Johnson & Johnson is seeking a seasoned Customer Service Manager to oversee the CS Center and drive operations for the Brazilian market from Bogota, Colombia. You will lead supervisors and analysts, ensuring timely responses, root-cause fixes, and cross-functional collaboration with Supply Chain, Finance, and Commercial teams.

Advanced fluency in Portuguese, Spanish and English is required along with 10+ years in CS or related areas.