LatAm Customer Service Manager – Brazil Operations

Johnson & Johnson; Bogotá ciudad; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel 15% for Brazil

Descripción de la vacante

Johnson & Johnson is seeking a Customer Service Manager to oversee the Customer Service Center and lead operations for the Brazilian market from Bogotá. You will manage supervisors and analysts, ensure service level performance, and collaborate with Supply Chain, Finance, and Commercial teams to deliver outstanding customer experiences.

The role requires advanced Portuguese, Spanish, and English and a track record of 10 years in Customer Service.

Formación

• Requires advanced Portuguese, Spanish and English.
• 10 years’ relevant experience in Customer Service or correlated areas.

Responsabilidades

• Oversee Customer Service Center resources and operations for the Brazilian market.
• Lead escalation handling with cross-functional teams including Supply Chain and Finance.
• Monitor KPIs such as customer satisfaction, response time, and backlog; drive process improvements.

Conocimientos

CRM

Leadership

Customer Service Ops

Stakeholder Management

Herramientas

SAP

MS Office

Descripción del empleo

Johnson & Johnson is seeking a Customer Service Manager to oversee the Customer Service Center and lead operations for the Brazilian market from Bogotá. You will manage supervisors and analysts, ensure service level performance, and collaborate with Supply Chain, Finance, and Commercial teams to deliver outstanding customer experiences.

The role requires advanced Portuguese, Spanish, and English and a track record of 10 years in Customer Service.