Strategic Customer Success Manager, SaaS Growth
Rockwell Automation
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Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
Rockwell Automation is seeking a Customer Success Manager to own a portfolio of site-based and multi-site accounts across North America and Latin America. In a hybrid role, you will maximize the value of ThinManager software subscriptions and support agreements by building trusted relationships with customers and guiding renewal strategies.
You will collaborate with Sales, Renewals, Channel Partners, and Customer Success teams to drive ARR growth, manage subscriptions, and conduct Executive
Formación
- Bachelor's Degree required.
- Able to travel up to 10–20%.
- Experience maintaining clean CRM records and balancing multiple sales opportunities.
- Experience supporting customers in North America and Latin America.
- 2+ years in Customer Success, Account Management, Sales, Renewals, or related roles.
- Experience driving software subscription renewals and ARR growth.
- Experience with Salesforce or SAP.
- Advanced Excel and reporting tools.
Responsabilidades
- Grow ARR across a portfolio of ThinManager accounts from light-touch to enterprise.
- Manage lifecycle activities: onboarding, adoption, renewals, expansion, and retention.
- Partner with customers to align ThinManager solutions with their goals.
- Develop relationships across organizational levels and teams.
- Identify opportunities to increase software adoption and recurring revenue.
Conocimientos
Educación
Herramientas
Descripción del empleo
Rockwell Automation is seeking a Customer Success Manager to own a portfolio of site-based and multi-site accounts across North America and Latin America. In a hybrid role, you will maximize the value of ThinManager software subscriptions and support agreements by building trusted relationships with customers and guiding renewal strategies.
You will collaborate with Sales, Renewals, Channel Partners, and Customer Success teams to drive ARR growth, manage subscriptions, and conduct Executive
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