SRE & Production Services Lead for 99.9% Reliability
Chubb Insurance Hong Kong
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Descripción de la vacante
Chubb Insurance Hong Kong seeks a senior SRE leader to run NA Commercial Insurance Production Services and the Site Reliability Engineering function from Bogota. You will ensure reliability, availability and performance of critical production systems, bridging software engineering and operations while mentoring junior engineers.
You will define SLAs/SLOs, drive incidents post-mortems, and collaborate with development, testing and business teams to embed reliability in the SDLC, aiming for 99.9%
Formación
- 10+ years in SRE, platform engineering, or production operations.
- 5+ years in a lead or senior individual contributor capacity.
- Strong reasoning, analytical thinking and troubleshooting skills.
- Experience with observability and monitoring tools (ELK, App Insights, Splunk, Kibana, AppDynamics, DynaTrace).
- Basic/intermediate knowledge of MS SQL Server.
- Strong communication skills and ability to work under pressure.
Responsabilidades
- Lead a team of SREs and mentor engineers on reliability practices.
- Own SLAs, SLOs, SLIs and incident response across CI portfolio.
- Drive MTTR/MTTD reductions and post-mortem remediation.
- Enforce change management, release gating and production readiness reviews.
- Partner with Bogota leadership and regional teams on governance.
Conocimientos
Herramientas
Descripción del empleo
Chubb Insurance Hong Kong seeks a senior SRE leader to run NA Commercial Insurance Production Services and the Site Reliability Engineering function from Bogota. You will ensure reliability, availability and performance of critical production systems, bridging software engineering and operations while mentoring junior engineers.
You will define SLAs/SLOs, drive incidents post-mortems, and collaborate with development, testing and business teams to embed reliability in the SDLC, aiming for 99.9%
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