Senior SRE & Production Services Lead

Chubb; Colombia; Presencial; COP 20.000.000 - 32.000.000; Jornada completa

Descripción de la vacante

Chubb is seeking a senior leader to run the NA Commercial Insurance Production Services and SRE practices from the Bogota center. This role will drive reliability, availability, and performance for critical production systems, bridging software engineering and operations to achieve 99.9% availability.

You will mentor junior engineers and propagate best practices regionally. You will lead incident responses, establish SLAs/SLOs/SLIs, and collaborate with development, testing and business teams to

Formación

• 10+ years in SRE, platform engineering, or production operations.
• 5+ years in a lead or senior individual contributor role.
• Strong reasoning, analytical thinking, and troubleshooting skills (RCA & memory debugging).
• Experience with observability and monitoring tools (ELK, AppDynamics, Splunk, etc.).
• Basic/intermediate knowledge of databases such as MS SQL Server.
• Strong communication skills and ability to work under pressure.

Responsabilidades

• Lead a team of SREs; mentor engineers on reliability practices.
• Define and own SLAs, SLOs, SLIs, and error budgets across CI portfolio.
• Lead incident response, blameless post-mortems, and remediation follow-through.
• Partner with development, testing, and business teams to embed reliability into the SDLC.
• Ensure high uptime and scalable production systems across the estate.

Conocimientos

SRE leadership

Platform engineering

Monitoring & observability

Root cause analysis

Memory debugging

MS SQL

Strong communication

Herramientas

ELK Stack

Application Insights

Splunk

Kibana

AppDynamics

DynaTrace

Descripción del empleo

Chubb is seeking a senior leader to run the NA Commercial Insurance Production Services and SRE practices from the Bogota center. This role will drive reliability, availability, and performance for critical production systems, bridging software engineering and operations to achieve 99.9% availability.

You will mentor junior engineers and propagate best practices regionally. You will lead incident responses, establish SLAs/SLOs/SLIs, and collaborate with development, testing and business teams to