Sr Systems Engineer

Auxis; Colombia; Presencial; COP 183.392.019 - 256.748.826; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee growth and development

Supportive team culture

Descripción de la vacante

A leading tech support company based in Colombia seeks a Systems Engineer Sr. responsible for administrating and supporting operating systems to ensure high performance. The role involves designing runbooks, coaching junior engineers, managing escalated service issues, and working with cloud technologies. Ideal candidates will have over 6 years of experience and strong technical skills, including expertise in Microsoft and Linux environments. This position emphasizes employee growth and continuous improvement.

Formación

• 6+ years of working experience in a related field.
• Proven experience with large server-based environments.
• Strong experience with creating technical documentation.

Responsabilidades

• Design and define operating runbooks.
• Provide L2 troubleshooting support for datacenter operations.
• Assist with client migrations and complex projects.

Conocimientos

Microsoft server operating systems

MS Entra ID

Linux

Virtualization

Cloud Technologies

Scripting abilities

Monitoring systems performance

Backup technologies

ITIL knowledge

Protocols (DNS, HTTP, etc.)

Educación

Bachelor's degree in Computer Science, Engineering, IT

Herramientas

Azure

AWS

Descripción del empleo

Job Summary

The Systems Engineer Sr. is responsible for administrating and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. This role involves solutioning, automating and resolving escalated service issues, and maintaining efficient operations management.

Responsibilities

• Design and define operating runbooks.
• Coach junior engineers for issue resolution.
• Be available for other engineers and coach them to resolution.
• Provide L 2 troubleshooting escalated support for datacenter operations, WAN / LAN connectivity, and security.
• Manage queue and ticket prioritization.
• Conduct root cause analysis and maintain device performance.
• Assist with client migrations and complex projects.
• Deploy, maintain, and lead cloud & on-premise datacenter solutions.
• Provide recommendations to improve client operating environment and datacenter technologies.
• Support sales team in solution opportunities.
• Manage complex technical problems.
• Provide monthly analytics report of team performance & capacity.
• Oversee the compliance of Auxis operating processes.
• Provide technical training for the team.
• Stay updated on relevant technologies.
• Make recommendations for performance improvement and automation.

Skills And Experience

Experience

• 6+ years working experience in related field.
• Strong experience with Microsoft server operating systems, MS Entra ID, Linux, Virtualization and Cloud Technologies.
• Proven experience with large, complex server-based cloud environments.
• Experience with creating documents such as server procedures.
• Participate in 24x7 on-call support rotation.

Education

• Computer Science, Engineering, IT bachelor's degree or equivalent working experience.

Technical Skills

• Advanced skills in monitoring systems performance and backup technologies.
• Strong knowledge of virtualization and Cloud operations.
• Scripting abilities in languages such as PowerShell, VB script, BAT, etc.
• Excellent written, verbal, and interpersonal skills.
• Knowledge in ITIL.

Additional Requirements (depending on role)

• Linux
• Knowledge of Linux distributions: RedHat, Amazon Linux, CentOS
• Ability to write scripts using languages such as Shell, Python, etc.
• Knowledge of protocols such as DNS, HTTP, LDAP, SMTP, SNMP
• Windows
• Knowledge of Windows versions: 2012 and above.
• Knowledge of Windows Active Directory and MS Entra ID.

Required Technical Proficiencies

• Azure Administrator or above.
• AWS SysOps or above.
• ITIL 4 Foundations.

Language Skills

• English Level B2+.

About Auxis

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.