Sr. Account Manager (Colombia & Peru)

Netflix; Bogotá; Presencial; COP 146.028.037 - 219.042.055; Jornada completa

Descripción de la vacante

Netflix is seeking a Sr Account Manager in Bogotá, Colombia, responsible for managing pre-to-post sale campaign executions. The role involves partnering with Sales Partners to ensure quality client service and optimal campaign delivery across the Andean region.

The ideal candidate will have over 5 years of experience in account management within digital media, strong analytical skills, and proficiency with sales operation systems. Inclusion and diversity are core values at Netflix, ensuring a welcoming environment for all candidates.

Formación

• 5+ years of experience in Account Management and/or Sales Planning in digital media.
• Experience with Sales Operation systems like CRM, OMS.
• Strong communication skills, both written and verbal.

Responsabilidades

• Partner with Sales Partners for excellent customer satisfaction.
• Build Media Plans for campaign packaging and pricing.
• Oversee delivery performance of Ad Campaigns.

Conocimientos

Account Management

Sales Planning

Digital Media

Video Advertising

Analytical Thinking

Project Management

Client Relations

Herramientas

CRM

Ad Servers

Descripción del empleo

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

As a Sr Account Manager for Netflix will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s) in the Andean region (Col and Peru). Our Account Managers will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure accurate execution and excellent client service.

Key Responsibilities

• Partner with aligned Sales Partners to understand client goals and objectives in order to deliver excellent customer service for the Andean markets.
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance.
• Build Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Host campaign kick-off meetings and partner with client on gathering campaign launch assets.
• Partner with cross-functional teams on the production of custom creative assets.
• Work closely with Ad Operations for accurate order implementation and technical troubleshooting.
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics.
• Provide clients with necessary campaign performance, including post-campaign wrap reports.
• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future.
• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies.
• Contribute to monthly billing & invoicing process with clients and finance.
• Establish strong working relationships with client and agency partners.

We’re Looking for

• 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising.
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers).
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising.
• Effective communication skills, including clear written communication.
• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders.
• Proven project management skills with ability to multitask and manage requests from various stakeholders.
• Familiarity with Advertising Research and Verification vendors.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.