Solutions Support Engineer

Valid; Colombia; On-site; COP 183,587,296 - 257,022,214; Full time

Benefits offered by this job

Flexible work hours

Private medical insurance

Work-from-home options

Job summary

A global technology provider is seeking an experienced Solutions Support Engineer to join their team in Colombia. In this role, you will deliver robust support, help design and build effective support tools, and engage in complex issue resolution. Candidates should possess strong programming skills, with extensive Linux experience and knowledge of database concepts. The company fosters an inclusive culture and offers flexibility and well-being benefits.

Qualifications

• Minimum 3 years of Linux/Unix experience required, with preference for Red Hat Linux.
• Mandatory experience in database and SQL concepts.
• Familiarity with high availability techniques including load balancing, clustering, and redundancy.

Responsibilities

• Provide comprehensive support and troubleshooting across multiple products.
• Collaborate on coding projects utilizing languages such as Python and Java.
• Assist with software deployment in staging and production environments.

Skills

Linux/Unix experience

Database and SQL concepts

Programming skills (Python, Java, etc.)

Networking principles

SMPP connections

Education

Computational Engineering

Electronics or Telecommunications Engineering

Tools

PostgreSQL

MongoDB

JBOSS web server

Job description

If you like technology, innovative and different projects, your place is here. If you don't know us yet, we are a global technology provider that offers a complete portfolio of solutions in ID & Digital Government, Banking & Payments and Trusted Connectivity. With 65+ years of global experience, we have built a solid legacy that continues to grow. We are more than 3,500 employees in 16 countries, working to offer a more trustworthy and secure world.

Our Trusted Connectivity unit offers solutions for the Telecommunications market, such as SIM Cards, eSIMs, Subscription Management, iSE, to secure connectivity and guarantee interoperability, connecting people, companies, and objects efficiently and with secure processes.

We are seeking an experienced Solutions Support Engineer to join our team. As part of our team, you will contribute to delivering robust production support while helping design and build effective support tools. This team is focused on solving complex issues, improving system stability, and enabling smooth software and device deployments.

Key Job Responsibilities

• Provide comprehensive support and troubleshooting across multiple products, features, and production services.
• Collaborate on coding projects focused on operations and maintenance, utilizing languages such as Python, Java, Perl, shell scripts, and web technologies.
• Assist with software deployment in both staging and production environments.
• Design and develop tools that facilitate efficient operations and maintenance.
• Generate system and support status reports utilizing big data tools for valuable insights.
• Take ownership of one or more digital products or components.
• Coordinate customer notifications and workflows to ensure adherence to service level agreements.
• Collaborate with a global support team to transfer or assume responsibility for active support issues, while building a dedicated knowledge base and skill set.
• Be available for on-call activities as required.
• Provide on-premises support whenever necessary.

If you want this position to be yours, we would like you to have the following

• Computational Engineering, Electronics or Telecommunications Engineering or any other related field
• Proficiency in Microsoft Windows Suite, internet navigators, and programming skills.
• Minimum 3 years of Linux/Unix experience required, with a preference for Red Hat Linux.
• Mandatory experience in database and SQL concepts, with advantageous knowledge of PostgreSQL and MongoDB.
• Familiarity with high availability techniques including load balancing, clustering, redundancy, and fail‑over.
• Desired experience with network equipment such as switches, firewalls, and routers.
• Experience in JBOSS web server.
• Knowledge and experience in SMPP connections would be beneficial.
• Strong understanding of integration protocols like SOAP, XML, and HTTP POST/GET.
• Proficiency in shell programming.
• Thorough understanding of TCP/IP and proficiency in using tracing tools to analyze protocol messages.
• Knowledge and understanding of networking principle

What do we offer?

• Join our team Valid by entering into technological and innovative projects within multicultural and multidisciplinary teams.
• Flexibility. We have flexible hours and possibilities of working from home to improve the work‑life balance of our employees.
• We care about your well‑being. You will have private medical and live insurance.

If you are passionate about technology, enjoy working in a dynamic environment, and are eager to take on new challenges, we encourage you to apply for this exciting opportunity to: [e-mail]

Join this great team and be part of our story!

Valid creates an inclusive environment for all employees. We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability.