Solutions Consultant/ Solutions Engineer

Interfell; Colombia; Presencial; COP 74.533.778 - 89.276.723; Jornada completa

Descripción de la vacante

A technology company in Colombia is seeking a Solutions Engineer to facilitate customer onboarding and integration of their AI-powered platform. The role involves technical support, collaborating with sales, and conducting product training. Ideal candidates will have over 2 years of experience in a SaaS environment, strong API knowledge, and excellent communication skills. This full-time position offers a hybrid work model, allowing for flexibility between in-office and remote work.

Formación

• 2+ years of experience in a technical solutions, implementation, or onboarding role in a SaaS environment.
• Strong understanding of APIs, data integration, and cloud-based software.
• Ability to explain technical concepts to non-technical users.

Responsabilidades

• Support customers through the technical onboarding process.
• Collaborate with sales and customer success teams.
• Assist with API integrations and custom implementations.
• Act as the technical point of contact for customer inquiries.
• Conduct product demonstrations and training sessions.
• Gather customer feedback to enhance product features.
• Refine onboarding and integration processes continually.

Conocimientos

Experience in technical solutions

Understanding of APIs

Excellent communication skills

Experience working with customers

Cross-functional collaboration

Descripción del empleo

At Interfell by Simera, we are looking for a Solutions Engineer. You will play a crucial role in ensuring customers successfully implement and integrate Dapta’s platform. You’ll work directly with businesses to understand their needs, guide them through technical setup, and help them get the most out of our AI-powered solutions. This role blends technical expertise with customer interaction, making it ideal for an engineer who enjoys problem-solving and working with people.

If you have built automations or AI flows for customers as a freelancer or contractor, this job is for you.

-Monthly Salary: $2,000 USD, full-time employee (Indefinite-term contract).

-Employment Mode: hybrid model 2 days working from home / 3 days in-office (located in Bogota, Colombia)

Job funtions

• Support customers through the technical onboarding process, ensuring smooth integration and configuration of Dapta’s platform.
• Collaborate with sales and customer success teams to translate business needs into technical solutions.
• Assist with API integrations, data connections, and custom implementations to optimize customer workflows.
• Act as the technical point of contact, addressing customer inquiries, troubleshooting issues, and providing guidance.
• Conduct product demonstrations and training sessions to help customers maximize their use of the platform.
• Gather customer feedback and collaborate with the product team to enhance features and usability.
• Continuously refine onboarding and integration processes to improve efficiency and customer satisfaction.

Hard Skills

• 2+ years of experience in a technical solutions, implementation, or onboarding role in a SaaS environment.
• Strong understanding of APIs, data integration, and cloud-based software.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Experience working with customers, troubleshooting issues, and providing tailored solutions.
• Ability to work cross-functionally with sales, customer success, and product teams.