Technical Support Engineer

Simetrik; Colombia; Presencial; COP 80.531.508 - 120.797.262; Jornada completa

Descripción de la vacante

Join a leading tech company as a Technical Support Engineer. In this role, you will be pivotal in delivering exceptional technical support, analyzing SQL queries, and ensuring our automation platform runs smoothly. Engage with customers, improve your skills, and collaborate with a dedicated team that values customer satisfaction.

Formación

• Proven experience in a technical support role in a software or SaaS environment.
• Strong foundation in SQL and database knowledge.
• Fluency in English and Spanish.

Responsabilidades

• Provide technical assistance and troubleshooting support via various channels.
• Analyze SQL queries to resolve customer issues related to data.
• Document customer interactions and contribute to the knowledge base.

Conocimientos

Problem-solving

Communication

Analytical skills

SQL

Customer service

Proactive attitude

Technical explanation to non-technical individuals

English communication

Spanish communication

Herramientas

Zendesk

AWS

Python

Descripción del empleo

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As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.

• Proficiency in SQL and database knowledge.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical individuals.
• Excellent communication skills in English and Spanish.
• Experience with Python and AWS services is desirable.
• Previous experience in a technical support role, preferably in a software or SaaS environment.
• A proactive attitude and a commitment to delivering exceptional customer service.
• Experience with Zendesk.

Responsibilities:

• Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone).
• Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation.
• Collaborate with our development team to escalate and resolve complex technical problems.
• Document customer interactions and contribute to our knowledge base for continuous improvement.
• Stay up-to-date with our software updates and new features to effectively support our clients.

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