AI EXTERNAL CONSULTANT ENGINEER

Atento; Colombia; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

Atento is seeking an AI External Consultant Engineer – AI Agents in Colombia. The role focuses on turning GenAI concepts into production-ready AI Agents, delivering end-to-end solutions from discovery to implementation.

You will work closely with Product, Engineering, and Customer Success teams to ensure scalable, secure, and cost-efficient deployments across enterprise platforms.

Qualifications

• Bachelor's degree in Systems/Software/CS or related field.
• 1+ years of experience in Software Eng, Solutions Eng, AI/ML Eng, Tech Consulting, or Enterprise Integration.
• English level: C1–B2 for technical/customer-facing communication.
• Strong experience with Python, backend development, and APIs.
• Experience with REST APIs, webhooks, JSON, databases, and enterprise integration.
• Hands-on experience with Generative AI/LLMs.
• Knowledge of Prompt Engineering, Tool Calling, RAG, embeddings, and vector search.
• Experience with Cloud platforms (AWS/Azure/GCP).
• Knowledge of Docker, CI/CD, logging and monitoring.
• Ability to gather requirements, conduct workshops, and present solutions.

Responsibilities

• Design, develop, configure, test, deploy, and optimize AI Agents.
• Translate business needs into workflows, prompts, and integrations.
• Design AI solutions ready for production environments.
• Integrate AI Agents with APIs, databases, CRMs, and CC platforms.
• Lead technical discovery, PoCs, and customer demonstrations.
• Design for scalability, security, performance, reliability, and cost.
• Evaluate and optimize AI Agent performance (quality, latency, reliability).
• Support projects from requirements to production and continuous improvement.
• Collaborate with Product, Engineering, ML, Solutions, and Customer Success teams.
• Act as technical point of contact for customers during implementation.

Skills

Python

APIs

LLMs

Docker

Kubernetes

CI/CD

REST APIs

Golang

Cloud platforms

Prompt Engineering

RAG

Vector Search

Education

Bachelor's degree in Computer Science

Tools

AWS

Azure

GCP

Job description

We are looking for a AI EXTERNAL CONSULTANT ENGINEER – AI Agents | Colombia

Are you passionate about Generative AI, technology solutions, and working directly with customers to turn business challenges into real solutions?

We are looking for a El Forward Deployed Engineer (FDE), a technical professional with experience in Software Engineering, GenAI/LLMs, system integration, and solution architecture. This person will be responsible for taking solutions from requirements gathering and proof of concept to implementation and production.

What will you do?

• Design, develop, configure, test, deploy, and optimize AI Agents.
• Translate business needs and processes into workflows, tools, prompts, business rules, and integrations.
• Design and implement AI solutions ready for production environments.
• Integrate AI Agents with APIs, databases, CRMs, Contact Center platforms, and other enterprise applications.
• Participate in technical discovery sessions, workshops, demonstrations, and Proofs of Concept (PoCs) with customers.
• Design solutions considering scalability, security, performance, reliability, and cost.
• Evaluate and improve AI Agent performance, including quality, accuracy, latency, reliability, and resource usage.
• Support projects from requirements definition through implementation and continuous improvement.
• Work closely with Product, Engineering, Machine Learning, Solutions, and Customer Success teams.
• Act as a technical point of contact for customers throughout the implementation process.

What are we looking for?

Required qualifications:

Bachelor's degree in Systems Engineering, Software Engineering, Computer Science, Electronic Engineering, Data Science, or a related field.

At least 1 years of experience in Software Engineering, Solutions Engineering, AI/ML Engineering, Technical Consulting, Solution Architecture, or Enterprise Integration.

English level: C1-B2, with the ability to communicate effectively in technical and customer-facing environments.

Strong experience with Python, backend development, and APIs.

Experience with REST APIs, webhooks, JSON, databases, and enterprise system integration.

Hands‑on experience with Generative AI and Large Language Models (LLMs).

Knowledge of:

• Prompt Engineering
• Function/Tool Calling
• RAG (Retrieval-Augmented Generation)
• Embeddings and Vector Search
• AI Agent evaluation and optimization
• Grounding and hallucination mitigation techniques

Experience with Cloud platforms such as AWS, Azure, or GCP.

Knowledge of Docker, CI/CD, logging, and monitoring.

Ability to conduct requirements gathering, technical discovery, workshops, and solution presentations.

Strong communication and customer relationship skills.

It will be a plus if you have:

• Experience with Golang.
• Experience with Contact Center / CCaaS platforms.
• Experience with Conversational AI, Voicebots, or Chatbots.
• Experience with CRM integrations.
• Knowledge of Customer Experience (CX) technologies.
• Experience implementing Enterprise SaaS solutions.
• Experience with AI Agent orchestration frameworks.
• Knowledge of LLM observability and evaluation tools.
• Experience with Kubernetes.

What type of profile are we looking for?

More than a traditional developer, we are looking for someone who can combine:

Software Engineering & Integration

We are looking for someone who is comfortable working with ambiguous situations, complex technical challenges, and different teams. Someone who can quickly understand new environments, identify problems, and work toward effective solutions.

Working hours: 42 hours per week | 9:00 a.m. to 6:00 p.m.