Shopify Support Developer (Middle/Senior) ID38554

AgileEngine; Colombia; Hybrid; COP 160,752,320 - 241,128,481; Full time

Benefits offered by this job

Professional growth opportunities

Competitive USD-based compensation

Flexible working hours

Job summary

A leading software development company in Colombia is seeking a Shopify Support Developer (Middle/Senior) to provide technical support and troubleshoot issues. You will engage with product management and work with development teams to enhance system capabilities. The ideal candidate should have over 5 years of Shopify development experience, strong analytical skills, and a customer-first mindset. This is a full-time position offering flexible work arrangements.

Qualifications

• 5+ years of Shopify development experience, with knowledge of Shopify Plus.
• Strong problem-solving, analytical skills, and attention to detail.
• Experience troubleshooting site issues using various tools.

Responsibilities

• Provide first-level Shopify technical support and troubleshoot critical issues.
• Conduct incident analysis and document resolutions for improvements.
• Engage with Product Management and business partners on system solutions.

Skills

Shopify development experience

Analytical skills

Problem-solving

Customer-first mindset

Upper-Intermediate English

Tools

Jira

Ticketing systems

Job description

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AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!


WHAT YOU WILL DO

- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for the eCommerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

- 5+ years of Shopify development experience, with knowledge of Shopify Plus;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.

NICE TO HAVES

- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks

THE BENEFITS OF JOINING US

- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.


Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site. The incomplete registration results in the termination of your process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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