Shopify Support Developer (Middle/Senior) ID38554

AgileEngine; Perímetro Urbano Santiago de Cali; A distancia; COP 200.940.401 - 281.316.561; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth opportunities

Competitive USD-based compensation

Flexible work arrangements

Descripción de la vacante

A leading technology company in Colombia is seeking a mid-senior level Shopify Support Developer. You will provide technical support and troubleshoot Shopify issues while collaborating with various teams. Ideal candidates should have 5+ years of Shopify development experience and strong problem-solving skills. Competitive compensation is offered, alongside flexible work arrangements.

Formación

• 5+ years of Shopify development experience, including Shopify Plus.
• Solid understanding of SDLC and methodologies.
• Flexibility to work 12-hour shifts occasionally.

Responsabilidades

• Provide first-level Shopify technical support and troubleshoot issues.
• Conduct incident analysis and document resolutions.
• Engage with Product Management on system design and solutions.

Conocimientos

Shopify development experience

Problem-solving

Attention to detail

Analytical skills

Upper-Intermediate English level

Herramientas

Jira

Salesforce Cloud

Descripción del empleo

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AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!


WHAT YOU WILL DO

- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for the eCommerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

- 5+ years of Shopify development experience, with knowledge of Shopify Plus;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.

NICE TO HAVES

- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks

THE BENEFITS OF JOINING US

- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.


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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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