Senior Technical Support Advisor - Complex Tech (English)

Keen; Bogotá; Presencial; COP 85.200.042 - 127.800.064; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base Salary

Medical Allowance

Transport Allowance

Attendance & Timeliness Bonus

Monthly Performance Bonus

Descripción de la vacante

Keen is hiring a Senior Customer Support Advisor in Bogotá, Colombia. This role focuses on helping customers troubleshoot complex technical issues across various platforms via phone, email, chat, and messaging.

The ideal candidate will have 2-4 years of experience in customer support, and be proficient in English. This full-time, in-office position entails managing multiple customer interactions while maintaining a high level of service.

Formación

• 2-4+ years of experience in customer support or technical support.
• Experience supporting software platforms or web applications.
• Calm under pressure with strong communication skills.

Responsabilidades

• Handle inbound customer support across phone, email, chat, and SMS.
• Troubleshoot and resolve issues related to orders and payments.
• Investigate and diagnose issues within web applications.

Conocimientos

Customer support experience

Technical troubleshooting

Strong written and spoken English

Attention to detail

Problem-solving skills

Descripción del empleo

Keen is hiring a Senior Customer Support Advisor in Bogotá, Colombia. This role focuses on helping customers troubleshoot complex technical issues across various platforms via phone, email, chat, and messaging.

The ideal candidate will have 2-4 years of experience in customer support, and be proficient in English. This full-time, in-office position entails managing multiple customer interactions while maintaining a high level of service.